Digital Account Executive

The role of Digital Account Executive serves as a liaison with our clients and customers, developing relationships, providing guidance and advice, and ensuring all of the customer's needs are being met.

Digital Account Executive - IPP

It’s Pixel Perfect Limited is a digital media agency specialized in business transformation, market transformation, and experience transformation across multiple platforms. This omni channel approach is our strategy to ensure our clients navigate this era of technological disruption. We standout in the market as pioneers that aim to inspire creativity and innovation, by planning and executing the impossible while creating meaningful relationships and empowering individuals through fostering a greater sense of community. 

To be a Pixel, one must exemplify our mantra “perfection is possible”. Pixels are bold, remarkable, adaptable, innovative and noble. We provide a premium, high quality and cutting edge service ensuring clients love to work with us, competitors admire us and staff hate to leave all while being great citizens to our community.  

Why we need you

The role of Digital Account Executive serves as a liaison with our clients and customers, developing relationships, providing guidance and advice, and ensuring all of the customer's needs are being met. 

The Digital Account Executive will act as the connector for the team and our clients, communicating feedback between them with the objective of refining services to meet the client's needs. Their role is like a marketing consultant, who consults with clients and works with the best in class team to get the work done.. In short, the ideal candidate will ensure every client is happy with the relationship they have with IPP and will use initiative to improve relations and troubleshoot issues if problems arise.

Key Duties & Responsibilities:

Your core role is to work with your teammates to get results for your client. How you will achieve that is by knowing the following:

Consulting

• Create and manage marketing programs ensuring implementation, response tracking and campaign performance optimization, including a/b testing.

• Understanding of Businesses, how they function, their needs, and identifying their marketing objectives

• Work with clients to develop dynamic digital and print marketing campaigns with focus on exceptional ROI.

• Create and manage all campaigns ensuring implementation, response tracking and campaign performance optimization, including a/b testing.

• Monitor and optimize all campaigns based on the campaign's KPIs and report performance against those data-points.

• Provide brand teams with monthly metric reports which include insights to optimize digital schedules.

Client Management

• Build and maintain relationships with clients and key contacts within client companies.
• Attend meetings with clients to grow relationships with existing accounts.
• Carrying out client satisfaction surveys and reviews.
• Conduct business reviews to ensure clients are satisfied with their products and services.
• Negotiate with clients.
• Resolve any problems and targets and KPI’s.
• Make sure deadlines are met and delivered within budget.
• Maintain continuous communication with the client.
•  Ensure the team and clients adhere to contract terms.

Team Management

• Monitor our performance against service level agreements and flag potential issues.
• Liaise with the rest of your team (pod) to ensure client needs are fulfilled effectively
• Communicate documented meeting notes and creative briefs to the creative strategist to devise campaigns that meet the client's objectives and budget.
• Update Project Management software(Asana) and ensure the team (Pod) is aware of changes from the clients.
• Build relationships with the internal team to build and maintain the IPP culture. 

Qualifications & Experience:

• First degree in Marketing, Communication and Media Studies, Business, Management, Psychology or related field of study.
• Agency experience would be an asset. 
• Minimum 3 years proven experience in Customer Experience, Business Account. Management and/or Relationship Management in an agile/fast-paced environment
• Professional experience with social media management and its day to day requirements would be advantageous.

Key Performance Indicators:

• Ensures all client deliverable are delivered on time.
• Ensure consistent consistent and effective communication between clients and internal teams.
• Operates in an objective and transparent manner sets high work standards and establishes clear direction to ensure all SLAs and objectives are met.
• As custodian of client relationships, ensure continuous growth of the business through strong relationships with our clients and providing sales lead for the Business Development Team.

Core Skills & Competencies:

• Solution-Oriented Problem Solver.
• Outstanding leadership, organization and teamwork skills.
• Excellent verbal and written communication skills.
• High degree of adaptability to function in an agile environment.
• Exemplary interpersonal and analytical abilities.
• Excellent project and time management skills.
• High attention to detail.
• Excellent presentation skills.

Working Hours and Location:

• We are currently working in a hybrid environment.
• Our offices are based in Kingston, Jamaica.
• Normal office hours are 10:00 a.m. to 6:00 p.m. on Monday to Friday.
• Flexible work arrangement available in most cases (must be agreed with the manager).
• May be required to work outside of regular working hours as required by assignments.

The deadline for submission of applications is 28 October 2023. Only shortlisted applicants will be contacted. Read more about It's Pixel Perfect at https://www.itspixelperfect.com/.