Delivery Supervisor

The job holders key responsibilities include daily dispatch, Delivery Contractor supervision, asset management and addressing all customer complaints as it relates to delivery on a timely basis.

· Communicate the daily route plan to delivery drivers

· Implement systems to monitor and ensure all assigned daily deliveries executed on time and in full

· Address all customer complaints in a timely manner

· Manage Delivery Contractors/drivers performance

· Coordinate and action Delivery Contractors/Drivers absenteeism with no risk to delivery operations

· Hire and train new Delivery Contractor/Drivers to meet requirement of the operations

· Monitor and ensure all delivery equipment are available and working without risk to delivery operations

· Identify recurring problems, actively participate in closing gap for continuous improvement

· Daily Route settlement by all Delivery Contractor with settlement variance as per agreed standard

· Monitor, report and action asset damage and charge backs on a timely basis

REQUIREMENTS

· Diploma or its equivalent in an area of study related to Logistics, Distribution and or Fleet Management

· Valid Driver’s License ( Heavy T will be an asset)

· A minimum of 2 years’ experience in a similar role

· Experience using Express Route system or similar software for handheld device would be considered an asset

· Working knowledge of Trinidad and Tobago’s geography and road network would be considered an asset