Customer Service and (Soft) Sales Agent

The Customer Service /Sales Agent is responsible for generating sales for the company by executing sales pitch, negotiating and closing sales while maintaining exceptional service to every customer via the telephone.

Contax360 BPO Solutions, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team.

Now hiring for our Montego Bay, Jamaica Office:

CUSTOMER SERVICE / SALES AGENT (In-Office Only)


Job Summary:
The Customer Service /Sales Agent is responsible for generating sales for the company by executing sales pitch, negotiating and closing sales while maintaining exceptional service to every customer via the telephone. This is an excellent opportunity for a top sales agent. The client is a home essentials company that provide the newest solutions to improve the way people live life at home. We are looking for ambitious, target driven individuals with a passion for customer service and sales.

Job Requirements:

• Make a large volume of inbound/outbound calls to existing and potential customers
• Follow scripts to schedule introductory calls
• Post regular updates and respond to customers inquiries on social media platforms
• You are willing to work atypical hours when needed (nights/weekends) 
• You want to work in a casual and technology-driven startup environment
• You are interested in inbound/outbound B2C sales over the phone 
• You have the desire to spend your day talking to people
• You are energetic, diligent, and persistent

SKILLS REQUIRED:

• Interest in sales to individual customers
• A sales mentality – you are comfortable with part of your compensation being tied to performance and believe in owning your own destiny 
• Superior interpersonal, organizational, and client service skills 
• Client first attitude, professional demeanor, personal integrity, and an understanding of fiduciary  responsibility 
• Excellent computer skills along with the ability to learn in-house software and tools
• Familiarity with social media platforms and tools is a plus

EDUCATION:

• 3 CSEC/CAPE or City & Guilds Required
• Heart NVQJ certification/Associates Degree or Higher Preferred

EXPERIENCE:

• Minimum of 1 Year experience in call centre-setting 
• Experience in doing outbound sales/inbound sales a requirement
• Strong Customer Service experience/background is a requirement
• Prior experience doing upselling/cross-selling is an asset

What we offer:

• Paid training
• Free Health Insurance
• Free Life Insurance
• Daily Lunch Allowance
• Paid Holidays
• Educational Assistance
• Career advancement programme
• Shuttle service
• Competitive Salary
• Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.

All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check before starting.

Only short-listed applicants will be contacted.