Customer Service Trainer

The Customer Service Trainer is responsible for supporting the customer service activities of the VIP Attractions Ltd.

RESPONSIBILITIES

• Identifying training and development needs within VIP Attractions through job analysis and regular meetings with managers and daily observations.
• Develop and deliver training programs on customer service best practices and industry trends.
• Work closely with Management Team to improve customer service experience delievered to guest, through the delivery of a comprehensive training/coaching program.
• Ameding and revising programs as necessayr in order to adapt to changes occuring in the work environment.
• Acquire sound knowledge of VIPER and any other job related tools.
• Keeping up to date with developments in training by netoworking, attending meetings and identifying regular courses and programs to enhance skills.
• Provide general assistance with coordinating Human Resources Activities.