To supervise the operations of the location, liaising with relevant operational and corporate services units to effect the delivery of services to customers
Key Outputs
Key Responsibility Areas
Administrative Responsibilities:
Technical/Professional:
Supervisory Management:
Key Competencies
The post holder needs to demonstrate the following competencies:
# | Functional / Technical Competencies |
1 | Sound knowledge of laws and regulations governing Immigration, Citizenship and Passports in Jamaica |
2 | Sound knowledge of relevant computer applications and systems including word processing and spread-sheet applications |
3 | Working knowledge of Operations, managing customer flow and forecasting customer volumes |
4 | Ability to use Microsoft Office suite (including Word, Excel and Powerpoint) to create reports |
5 | Sound knowledge of Customer Relationship Management Systems |
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# | Core Competencies |
1 | Excellent attention to detail |
2 | Sound customer orientation |
3 | Sound interpersonal, presentation, and communication skills |
4 | Sound time management and organisational ability |
5 | Sound judgment, analytical, planning and problem solving skills |
6 | Team builder with ability to manage conflict |
7 | Demonstrated ability to handle manage multiple tasks simultaneously |
8 | Demonstrated flexibility to work in alternative roles and working hours |
9 | Ability to use policies, procedures and laws to make intake decisions |
10 | Demonstrated resilience in working with difficult customers |
11 | Ability to work on own initiative within the parameters of policies, procedures and regulations |
12 | Personal alignment with agency core values of Professionalism, Integrity, Customer focused and Accountability |
Authority
Authority to:
Decisions referred to immediate supervisor:
Performance Standards
Contacts
All staff
External
Government Agencies, Ministries and Departments
Customers
Special Conditions Associated with the Job