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Advantage Communications

Customer Service Superstar

Advantage Communications

  • Kingston and St. Andrew / St. Catherine
  • See description
  • Permanent full-time
  • Updated 20/11/2024
  • Recruitment Department

Get a head start. Apply Now! https://advantage.hiringplatform.com/248029-aci-customer-service-superstar/973013-incomplete-application/en

Get a head start!
Join our dynamic team!
We're on the lookout for talented individuals to join us.

SUMMARY 

In this role, Customer Service Representatives are responsible to provide first-in-class customer 
support and sales for the product and service lines offered by our client. The types of customer
inquiries will include but will not be limited to requests for customer care, billing inquiries, account
modifications, product/service information, and sales. The Customer Service Representative will
use dynamic communication strategies to educate the customer on all aspects of the
product/service, optimizing sales opportunities and ensuring customer satisfaction.

 

ESSENTIAL DUTIES AND REPONSIBLITIES

Include the following; however, other duties may be assigned. 

  • Receives and responds to potential or existing customersproviding world class customer care, handling billing inquires, and realizing new sales opportunities through communication mediums of telephone, chat, and E-mail.  
  • Main activities include:  
 
  • Ensurescustomer retention through listening, understanding and responding to customer concerns and/or questions. 

 
  • Creates an enviable customer service and sales environment based on strong ethics and the principles of integrity, honesty, and respect. 

 
  • Develops an in-depth and comprehensive knowledge of all product and/or service offerings provided by the client. 

 
  • Identifies and sells to the customer’s needs,additional product and/or service offerings made available so that all sales targets are met or exceeded. 

 
  • Presents customer-focused solutions in both a timely and positive manner so as to address, influence, and resolve customer needs to their full satisfaction as well as balancing the impacts to the business. 

 
  • Provides transparency in the various lines of support with representation that meets the needs of the client and their customers. 

 
  • Documents required customer information as well as each support step taken within the customer contact, into the Customer Relationship Management (CRM) or other similar tools used. 

 
  • Follows up and communicates with specific departments for escalation and resolution of more complex problems/concerns. 

 
  • Provides feedback to improve the business practices which will increase client/customer satisfaction and employee morale. 

 
  • Learns and embraces new call centre initiatives and training as business needs change.   

 
  • Attends meetings as required. 

 
 
We welcome you to invite your friends or family who may also be looking for work.
We can't wait to meet you!
Apply via our website at: www.advantagecall.com
Go to the Career section.

Please contact us if you need additional information 876-960-5537

 

Ref: ACI - 10232024

Advantage Communications

Advantage Communications

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