Customer Service /Soft Collections Associates

Delivering first class service to our customers by exhibiting a conversational tone, building rapport, and providing empathy to ensure positive customer results. Daily walk-ins are accepted

WALK IN FOR AN INTERVIEW AND GET HIRED ON THE SPOT!! 

We are seeking dedicated soft collections/customer service representatives to assist with the recovery of outstanding payments from our 1st Party Consumers. In this role, your duties will include communicating with consumers via telephone, negotiating payment plans, and enacting payment plans to help resolve outstanding balances.

Key Responsibilities

• Determining consumers’ ability and willingness to pay
• Identifying the appropriate repayment program/options available to them.
• Create payment schedules based on consumers’ financial situations.
• Maintains records of all delinquent accounts by accurately documenting all information pertaining to accounts.
• Deliver first class service to our customers by actively listening, building rapport, and providing empathy to ensure positive customer results. 
• Maintain adequate attendance and adhere to company policies.

 Skills & Requirements: 

• One year or more of collection and/or customer service experience preferred.
• ‘Can Do Attitude’       
• Must have excellent communication skills (verbal and written)
• Active listening skills to understand the needs of consumers and find a way to resolve unpaid debt
• Proficient at working on a PC.
• Willing to accept coaching and developmental feedback
• Position is contingent on passing a criminal background check and drug test.
• Must be able to work flexible schedules between the hours of 7am -11pm, including weekends, and public holidays.
• Minimum of four (4) CXC/GCE subjects, including English Language and Mathematics
• Clear speaking voice with attention to details
• Applicants must reside in Westmoreland, Hanover, St. James or Trelawny.  

 You will enjoy the following benefits: 

• Great starting salaries
• Paid training
• Lucrative monthly bonus potential
• Free Wi-Fi
• Free shuttle bus
• Annual merit pay increases
• Contests prizes & giveaways
• Excellent opportunities for advancement (we promote from within)
• Health, Dental, Vision, and Life Insurance
• Pension retirement plan with contributions from Radius
• Permanent employment (no contracts)
• Shift Differential 
• Vibrant and healthy work environment

All APPLICANTS MUST BE ABLE TO OPEN AN ACCOUNT WITH NATIONAL COMMERCIAL BANK

 ALL APPLICANTS MUST BE ABLE TO PASS A CRIMINAL BACKGROUND CHECK AND DRUG TEST