Customer Service Representatives - 600 per hour Mon - Fri shifts

Service with a smile. Looking for Representatives that will go above and beyond to assist a customer. Customer Service Representative $600 p/h start rate

Radius Global Solutions, located in Freeport, St. James, is seeking vibrant and dedicated customer service representatives to join our dynamic team! 

Job Functions:

• Utilize various communication channels, including phone calls and emails to initiate contact and nurture relationships with customers.
• Serve as the main point of contact for assigned customers, cultivating long-term partnerships based on trust and reliability.
• Conduct regular check-ins with customers to assess satisfaction levels, address any concerns, and identify opportunities for improvement.
• Act as a customer advocate within the company, ensuring that their needs are met, and issues are resolved promptly.
• Provide exceptional customer service throughout the customer lifecycle, from onboarding to ongoing support.
• Actively listen to customer feedback, address inquiries and requests in a timely manner, and strive to exceed expectations.
• Anticipate customer needs and proactively offer solutions and recommendations to enhance their experience.
• Monitor customer accounts receivable and follow up on overdue payments in accordance with company policies.
• Process customer payments, monitor payment statuses and track progress on collection efforts.
• Collaborate with the finance department to resolve billing discrepancies and ensure accurate invoicing.
• Implement strategies to improve collection rates and minimize outstanding balances.

 Skills and Requirements:

• Must have a minimum of four (4) CXC/GCE subjects, including English, Mathematics, Principles of Accounts & Information Technology
• Composite test score of 30 or higher (please complete the assessment that is automatically sent to you upon applying).
• At least 2 years’ experience working as a customer service representative.
• Clear speaking voice with attention to detail
• Excellent written and verbal communication skills
• Proficient at working on a PC.
• Capable of handling and processing large amounts of information with ease.
• Applicants must reside in Westmoreland, Hanover, St. James or Trelawny.  
• Must be able to work any shift between the hours of 8am and 7pm.

Employees enjoy the following benefits: 

• Competitive hourly rate starting at $600 per hour
• Lucrative incentive plans
• Provide lunch for first week of training
• Free employee Wi-Fi
• Annual merit pay increases
• Pension retirement plan with contributions from Radius
• Free transportation
• Excellent opportunities for advancement
• Contests prizes & giveaways
• Health, Dental, Vision, and Life Insurance
• Permanent employment (no contracts)
• Perfect Attendance Bonus

MUST BE ABLE TO OPEN AN ACCOUNT WITH NATIONAL COMMERCIAL BANK

 ALL APPLICANTS MUST BE ABLE TO PASS A CRIMINAL BACKGROUND CHECK AND DRUG TEST 

We appreciate all applicants but only short-listed candidates will be contacted.