Customer Service Representative - Loan Advisors

JOB SUMMARY:

Assist applicants with verifying eligibility and processing of loan request.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Review, determine qualification and Process loan applications
• Explain to applicants the different types of loans and credit options that are available, as well as the terms of those services
• Review loan agreements to ensure that they are complete and accurate according to policy
• Correspond with applicants to improve application and respond to questions about the process
• Update documentation as and when requested
• Provide enthusiastic, courteous and exceptional service to enhance customer satisfaction.
• Develop good product knowledge and use it to resolve issues
• Maintain performance standards of the company
• Maintain current product knowledge by using available resources post training
• Adhere to stated policies and procedures of the Company
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility

EDUCATION AND EXPERIENCE:

• Minimum 3 CXC passes including English A 
• Aptitude for multitasking (work with multiple interfaces)
• Prior call center experience a plus
• Must be willing to work onsite
• Must be flexible to work any 5 days between Monday to Saturday - (Saturdays are Mandatory) and or public holidays
• Must be willing to work a schedule between 6:30 am to 10:00 pm

SKILLS NEEDED:

Very good written and oral communication skills
Excellent persuasive skills
Results orientation
Ability to think critically
Detail orientation
Assertiveness
Must be analytical
Team Player
Innovative & strategic
Tenacity
Openness to constructive criticism

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.