Customer Service Representative

Join Our Team at Contax360 BPO Solutions!

Are you ready to take your career to new heights with a dynamic and fast-growing organization? Contax360 BPO Solutions, a leading provider of global contact center solutions, is seeking qualified and professional individuals to join our Montego Bay, Jamaica office.

Now Hiring: Customer Service Representative 

Job Summary:

As a Customer Care Representative, you will play a crucial role in delivering exceptional service to our customers. You will handle inquiries via telephone, email, and live chat, ensuring a friendly and efficient experience. Flexibility to work shifts, including weekends, is required.

Key Responsibilities:

• Respond to and resolve a high volume of customer inquiries through phone, live chat, and email.
• Follow up with customers on outstanding order issues, including personalized content and order details.
• Adhere to performance metrics for contacts, quality assurance, customer satisfaction, and compliance.
• Gather customer information thoroughly to assess needs and educate them about our products and services.
• Aim for one-call resolution for customer issues, with appropriate escalation when necessary.
• Balance company policy with customer satisfaction in decision-making.
• Recommend improvements based on customer feedback regarding merchandising and site usability.
• Process, track, and close orders efficiently using our internal fulfillment system.

Skills Required:

• Strong computer skills, proficient in web navigation and Microsoft Word, Outlook, and Excel.
• Excellent written and verbal communication skills in English, with a focus on proper grammar.
• Exceptional interpersonal skills and a strong ability to manage resolutions.
• Excellent organizational skills and attention to detail.
• Strong listening skills and a positive, enthusiastic attitude.
• Ability to adhere to processes and guidelines effectively.
• Demonstrated ability to provide high-quality customer service.

Education:

• CSEC/CAPE or City & Guilds required.
• Heart NVQJ certification or Associates Degree preferred.

Experience:

• Minimum of 1-2 years in Customer Service, Retail Sales, or E-Commerce.

Other Requirements:

• Must be able to type a minimum of 30 words per minute.
• A willingness to go the extra mile for customers.
• Experience in technical support and troubleshooting is strongly preferred.

What We Offer:

• Paid training
• Free Health and Life Insurance
• Daily Lunch Allowance
• Paid Holidays
• Shuttle Service
• Competitive Salary
• Engaging Employee Programs: Staff Parties, Karaoke, Birthday Club, Health & Wellness Club, and more!

Eligibility:

All applicants must be 18 years or older and possess a valid Government-issued photo ID, TRN, and NIS. Successful candidates must provide a police record and pass an employment background check prior to starting.

Apply Today!

Join us in making a difference by helping customers share their joy! Only shortlisted applicants will be contacted.