Customer Service Representative

Serves customers by providing product and service information; acts as a liaison between customers and warehouse department, assist with complaints, orders, billing, cancelations and other queries; and helps resolve problems.

Job Summary:

Serves customers by providing product and service information; acts as a liaison between customers and warehouse department, assist with complaints, orders, billing, cancelations and other queries; and helps resolve problems. Effectively conduct and perform accurate cash/accounting transactions while providing excellent internal and external customer service.

Customer Service Representative duties:

1. Greet Customers in a warm and friendly manner.
2. Answer customer inquiries regarding products and service; suggest information about products and services.
3. Inform customers of sales promotions and services, warranties or terms of sale and process payments for orders.
4. Sell products and services.
5. Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
6. Receive and send emails from customers.
7. Follow up with customers on prices and orders received.
8. Attend to customers on the counter and over the phone.
9. Liaise with the warehouse to ensure that the goods are in stock before billing customers.
10. Prepare quotations for customers on an accounting software. 
11. Any other related duties required by your supervisor and manager

QUALIFICATIONS

• Five (5) CSEC/ O’Level passes inclusive of Mathematics and English.
• Computer Literate
• An Electrical Qualification and/or Experience will be an asset.
• Experience on the ODOO software will be an asset.
• Electrical product knowledge will be an asset.

CORE COMPETENCIES

Customer Focus:

Continuously provide customers with a superior customer experience.

Communication:

Communicate to your supervisor immediately any issues to prevent gaps in the quality of service to our customers.

Risk Management:

Identify the potential risks and associated benefits of business development for MESL, optimising profitability through the effective management of resources available.

Dimensions and Scope of Role

• Operates within the framework of the Policies and Procedures of the Company.
• Operates within the framework to the job functions as may be required.
• Operated within the framework of the Employee Manual.