The Customer Service Representative is responsible for providing product and service information to all clients via the telephone and by face-to-face contact

CUSTOMER SERVICE REPRESENTATIVE

Supplier of Industrial and Retail Equipment and Accessories seek to identify a Customer Service professional to join a compact and result oriented team. 

Role and Core Function (Summary 

The Customer Service Representative is responsible for providing product and service information to  all clients via the telephone and by face-to-face contact; resolving product and service problems to clients/customers’ satisfaction, by clarifying the complaint, determining the cause of the problem, selecting and explaining the best solution to solve and expedite the corrections/adjustments.  

The Customer Service Representative is the face of the organization and is expected to present a professional and positive image of the Company to all clients. 

JOB SPECIFICATION

 Education & Certification               

• Minimum 5 CXCs inclusive of Mathematics and English Language and/ Or Diploma in Business Administration

Knowledge & Experience    

• Minimum 2 years customer service experience
• Previous Sales, Marketing or Procurement experience would be an asset.
• Previous Accounting software (ACCPAC or QuickBooks) knowledge would be an asset 

Personal Attributes/Skills    

• Sound oral and written communication skills.
• Outstanding interpersonal and relationship –building skills
• Time management & problem solving skills 

REQUIRED SKILLS/ COMPETENCIES

• The preferable candidate must be willing to work odd hours including weekends and after 5:00 p.m. daily.
• Ability to work in a fast paced environment.
• Excellent interpersonal, analytical and communication skills with the ability to work with team members at various level.
• Professional attitude, enthusiastic, energetic and confident. 
• The best-suited candidate will be of a professional character, dynamic, enthusiastic & result oriented.