Responsible for handling inbound call, assisting customers with inquires and resolving issues

The Caribbean Credit Card Corporation Limited (4Cs) is a technology and e-Payments processing company operating in the Federation of St. Kitts & Nevis. The Corporation is a 24/7 operation with a team of approximately 70 employees, providing services across the Caribbean Region.

Applications are invited from suitably qualified persons to fill the position of CUSTOMER SERVICE REPRESENTATIVE

Reports to: Supervisor-Customer Service

Job Summary:

The customer service representative is responsible for handling inbound calls, assisting customers with inquiries, resolving issues, and providing excellent customer service.

Key Areas of Responsibility

• Answers telephone in a friendly, courteous, and professional manner
• Responds to bank/cardholder/merchant verbal and/or written enquiries immediately and accurately
• Resolves bank/cardholder/merchant complaints/concerns/problems promptly and satisfactorily

Desired Work Traits include:

• Excellent communication skills both verbal and written
• The ability to handle a high volume of calls in a fast-paced environment
• Organization & attention to detail
• Confidentiality & information management
• Good judgment & decision making
• Professional integrity

HOURS OF WORK   

8-hour shifts, 5 days per week.

Current Shift Hours 7am – 3 pm, 10am – 6pm, 3pm – 11pm.

Shifts are rotated and candidate must be available to work shifts as scheduled

Candidate must be available to work extended hours including weekends and holidays

Education and Experience

• Associate degree business/management or related field
• Must be able to use Microsoft Word and Excel
• Experience in Customer Service will be an asset

Salary

Salary commensurate with qualifications and experience.

Application along with a resumé should be sent to:

The Human Resources Manager

Caribbean Credit Card Corporation Limited

P.O. Box 993, Bladen’s Commercial Development Basseterre, St. Kitts

REF: CUSTOMER SERVICE REPRESENTATIVE

Deadline for submission of application is 30 November 2024

Only suitable candidates will be acknowledged.