Customer Service Representative

JOB SUMMARY: The Customer Service Representative is responsible for welcoming customers / patients, providing them with information, directing them to the appropriate area, and ensuring a positive experience for all visitors. The job holder is focussed on ensuring superior patient / customer service and making a positive first impression. It starts from standing at the entrance and greeting people who arrive.

DUTIES AND RESPONSIBILITIES:

1. Welcome customers / patients as they enter the medical facility and ensure they feel comfortable.
2. Provide customers / patients with information about the establishment and its services.
3. Assist customers / patients with any inquiries they may have and resolve / escalate complaints in a timely and professional manner.
4. Monitor and maintain the cleanliness and organization of the reception area.
5. Manage the flow of customers / patients to ensure a smooth and efficient check-in process.
6. Coordinate with other departments to ensure the seamless flow of operations.
7. Actively seek ways to improve the customer experience and make recommendations to management.
8. Perform other duties as assigned by management.

KNOWLEDGE, SKILLS AND ABILITIES

KNOWLEDGE

General knowledge of the operations of a medical facility is desirable

SKILLS AND ABILITIES:

• Must possess outstanding customer service skills with a friendly and approachable demeanour
• Excellent interpersonal and communication skills
• Ability to establish and maintain effective working relationships with internal/external partners.
• Ability to think creatively and to demonstrate flexibility.
• Must be detailed-oriented and have the ability to maintain accuracy
• Ability to work effectively under stress.
• Ability to maintain confidentiality.
• Must have the ability to work independently and in a team environment, valuing collaboration
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving skills and ability to handle complaints with tact and diplomacy
• Punctual and reliable with a strong work ethic
• Experience in a customer-facing role preferred

MINIMUM QUALIFICATIONS, EXPERIENCE AND TRAINING:

• Minimum 5 O’ level passes inclusive of Mathematics and English Language
• Customer Service Training
• Minimum of one (1) year's experience in a related position desirable but not essential

OTHER:

• Must be able to work a shift system, weekends and public holidays.
• Police Certificate of Good Character.