Customer Service Representative

The Customer Service Representative will be responsible for servicing key accounts and assisting basic customer queries on a daily basis by excellent Customer Service and after sales support.

Job Responsibilities

• Enter quotes on the system as requested
• Partner with assigned Sales Reps to communicate with customers and boost sales
• Enter orders onto D-3650 system when requested
• Call assigned customers to boost sales
• Promote sales and discounts with assigned customers
• Arrange and communicate appointments for customers to collect at factory outlet
• Report, follow up and manage customer complaints
• Provide accurate advice in a professional manner via telephone requests.
• Document orders accurately and within the required deadlines.
• Provide After-Sales support to key accounts/customers.
• Perform all duties in accordance with the procedures as per ISO 9001:2015 standards and the Quality Systems Manual of the company.
•  Promoting safety awareness and the development of a Safety culture within the company.
• Compliance with Ansa Mcal Group Policies.

Qualifications & Experience

• 1 year experience in a marketing, advertising, merchandising or sales environment.
• Minimum of 5 CSEC Passes, inclusive of English A and Mathematics
• Equivalent combination of qualifications and experience
• Exposure to Coating Industry would be an asset.
• Knowledge/Ability to conduct market research and statistical analysis would be an asset.
• Must be proficient with Microsoft Office Suite and Microsoft D3650
• Strong communication, organizational and interpersonal skills
• Ability to analyse and execute in a fast paced and time sensitive environment.