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Not Disclosed

Customer Service Representative

Not Disclosed

  • San Juan/Barataria
  • Not disclosed
  • Permanent full-time
  • Updated 24/10/2024
  • Human Resource
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The position holder will be responsible for assisting customers both walk-in and external. He/she will be required to act as a liaison providing product knowledge, answering questions, and resolving any emerging issues.

  • Assist walk-in and call-in customers daily ensuring that orders are taken accurately.
  • Issue monthly statements, and keep customers' files updated with current invoices, bills, and contact information.
  • Prepare invoices using the Peachtree/SAGE 50 Accounting Software.
  • Ensure completion of customer invoicing, mailing, filing, electronic processing, and other related function.
  • Maintain the accuracy and real-time data entry in the General Ledger.
  • Solely responsible for invoicing orders and crediting accounts, creating and typing reports.
  • Maintains the integrity of sales by completing daily sales reconciliations & investigating any differences.
  • Ensures that receipts are prepared, remitted, and entered into SAGE in a timely manner.
  • Check invoices for discrepancies in price and quantity including conversions.
  • Facilitate customer inquiries as they related to accounts receivables and invoices.
  • Assist with filing which includes organizing and maintaining files.
  • Research and gather necessary information for completion of invoices.
  • Process daily downloads from the ordering system.
  • Prepare, maintain, and review purchasing files, reports, and price lists.
  • Complete credits for returns to customer accounts.
  • Generate monthly and weekly ad hoc reports for upper management.
  • Monitor in-house inventory movement for bookkeeping purposes.
  • Daily interaction with Customer Service and Logistics personnel.
  • Perform accounting/buying duties when necessary.
  • Assist with other general duties as required.  

Ref: CSR001CC
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Not Disclosed

Not Disclosed

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