Customer Service Representative

Working at Alorica, your mission will be to provide quality services to Customers via phone, make effective recommendations in order for customers to make informed decisions. Increased base rate for 2024.

JOB SUMMARY

GET TO KNOW US                                                     

Who Is Alorica?

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day!  We offer the financial stability and growth potential to provide a solid foundation for early career development…and a trendy ambiance to make work a fun space! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!

Why should you join our awesome team?

As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career.  As an Alorican, you’ll also enjoy additional benefits... 

Benefits:

• Full-time jobs (instead of short-term contracts)

• Transportation

• Performance bonuses

• Health Insurance

• Life Insurance

• Educational scholarships

• Professional Development opportunities

• Discounts on local products and services

• Fun cultural and community outreach activities

KEY JOB RESPONSIBILITIES 

• Marketing & sales of products of the client and companys brand.

• Maintain a high level of professionalism.

• Field billing inquiries from customers, activate new service provisions, provide plan upgrade information.

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.

• Maintain diplomacy when addressing escalated matters. 

JOB REQUIREMENTS 

Minimum 

• Education: Minimum 3 CXC subjects including English Language

• Language: Strong oral communication skills

• Demonstrated problem-solving skills.

• Demonstrated strong familiarity (and aptitude for learning); Critical Thinking ablility, conversational & persuasive.

• Excellent data entry skills in accuracy

• Typing Speed of 25 words per minute

• Ability to maintain the highest level of confidentiality 

Preferred 

• Sales/Marketing experience is a plus (soft skills training is provided if necessary).

• Able to navigate different Internet tabs at the same time(ablility to multi-task).

• Demonstrated strong familiarity (and aptitude for learning) of Microsoft Windows and browner applications.

• Ability to deal with stress & work pressure in fast pace environment.

• Ability to work in a team-fostered environment.