Customer Service Representative

If you're passionate about technology, have three CSEC subjects (including English A), we want you on our team. Enjoy competitive salaries, comprehensive training, and a positive work culture. Apply now for a rewarding career at Startek!

About Startek:

Startek is a leading global provider of customer engagement services, working with some of the world's most respected brands to deliver exceptional customer experiences. We foster an inclusive and collaborative work environment that empowers individuals to achieve professional growth and personal development.

Position Overview:

Startek is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will be responsible for delivering excellent customer service, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities:

• Handle customer inquiries via phone, email, or chat with professionalism and efficiency.
• Resolve customer concerns, issues, or complaints in a timely and effective manner.
• Maintain a high level of customer satisfaction by providing empathetic and personalized service.
• Document and track customer interactions and resolutions in the company's CRM system.
• Collaborate with internal teams to ensure customer inquiries are addressed thoroughly.

Qualifications:

• Minimum of 3 CSEC subjects, including English A.
• At least three months of customer service experience.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and the ability to build rapport with customers.
• Ability to manage multiple tasks simultaneously while maintaining a high standard of service.

Skills and Abilities:

• Strong problem-solving and decision-making abilities.
• Ability to handle challenging situations with patience and professionalism.
• Proficiency in using computers and customer service software systems.
• Enthusiastic, detail-oriented, and customer-focused.
• Ability to work in a fast-paced, dynamic environment.

Benefits:

• Competitive salary
• Comprehensive training programs
• Health and dental insurance
• Opportunities for career advancement
• Positive and collaborative work culture

Startek is an equal opportunity employer and encourages candidates from all backgrounds to apply.