The ideal candidate must have experience working in a Customer Care environment driving consistent growth while providing outstanding Customer Care.
Job Title: Customer Care Representative II
Report to: Customer Care Supervisor
Location: Montego Bay – Jamaica
Position Type: Temporary
Overview of Role:
At National Pen, we are looking for Contact Centre Support Specialist who are motivated, enthusiastic, customer care and sales oriented self-starters. We are passionate about people and performance excellence and put our customers at the Centre of everything we do. Join our diverse, in-house, team where you will feel valued and inspired to contribute your unique skills and experience. This role serves as the primary point of contact for National Pen external and internal customers, where they provide post-sale assistance. The ideal candidate must have experience working in a customer care, chat and back office environment driving consistent growth while providing outstanding customer care. This role requires you to be focused and continually striving to grow the business and customer loyalty.
What you will do:
What we need from you:
Language Skills:
Excellent communication skills. Ability to read and comprehend instructions, correspondence, and memos. Ability to write simple correspondence using proper grammar and professionalism. Ability to effectively present information to customers and other employees of the organization. Bilingual skills are a plus.
Mathematical Skills:
Must possess the ability to work accurately with numbers and data in a fast paced, productivity-oriented environment.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Additional Responsibilities:
Comply with company policies, safety rules and regulations for personal and as pertaining to other employees. Maintain work area, equipment, and supplies in a neat and orderly condition. Report any problems or difficulties to the group leader. Assist others/perform other duties when time permits or when so instructed.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with our without notice.
Attractive salary commensurate with experience and excellent benefits package (Health and life insurance, transportation, company discounts, local merchant discounts, etc.).
National Pen values all its candidates, however only shortlisted candidates will be invited for an interview.