Customer Service Representative/Cashier

We are seeking an enthusiastic and customer-focused individual to join our team as a Cashier/Customer Service Representative. In this role, you will process transactions, assist customers with inquiries, and ensure a smooth shopping experience.

We are looking to hire an enthusiastic, people-oriented Cashier/Customer Service Representative to provide exceptional service while supporting the daily operations of the business. The successful candidate will handle customer transactions, respond to customer inquiries, and ensure a positive shopping experience, all in line with our company’s policies and service standards.

Key Responsibilities:

• Greet customers with a friendly and professional attitude, providing prompt and courteous service.
• Accurately process cash, credit, and debit transactions through the Point of Sale (POS) system.
• Assist customers with product information, pricing, promotions, and locating items in the store.
• Handle customer complaints, returns, and exchanges in a polite and effective manner.
• Balance the cash register at the end of each shift and maintain accurate records of transactions.
• Assist with inventory management by replenishing stock and ensuring proper product display.
• Coordinate with other departments to ensure seamless customer service.
• Comply with company policies and procedures related to cash handling, safety, and customer service.
• Support other team members with daily operations as needed.

Qualifications:

• · Bachelor’s Degree in Logistics and Supply Chain Management or an equivalent field.
• · Minimum of 2 years of experience in freight and documentation processes.
• · At least 2 years of experience in customer service.
• · Experience with Advantum Agent and Freight Systems.
• · Proficiency in Microsoft Office applications.
• · Strong oral and written communication skills.
• · Excellent negotiation and problem-solving skills.
• · Working knowledge of Odoo ERP is an asset but not required.