Customer Service Agent - Work From Home (All Parishes)

Influx builds full-service customer support teams that can flex and scale monthly. We enable companies of all sizes to deliver consistent and high-quality service 24/7. Our team is growing and we are looking for highly competent Customer Service Agents for voice support.

 Job description

You’ll be tasked with answering customers' questions. You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

Tasks include:

• Diagnose and solve the customers’ problems

• Communicate effectively via phone, chat and email with our customers

• Coordinate effectively with peers and your manager

• Contribute to a high-performance and friendly workplace culture

Requirements:

• Excellent written and verbal English communication skills

• Strong problem-solving skills

• Team player

• Quiet environment- free of distractions and background noise

• Ability to navigate multiple computer applications simultaneously

• Scheduling flexibility - Able to work a 8/9 hr shift that includes weekends and public holidays

• Experience with online platforms (CRMs , Zendesk, Slack)

• Own a fully-functional laptop

• High-speed, reliable internet connection

• Ability to type  40-45 wpm (data entry experience a plus)

• Keen attention to detail

• Strong organizational skills 

• Ability to thrive in a remote work environment

Benefits:

• The flexibility of working from home without having to go to the office

• Work with clients in the USA, EU and elsewhere

• Extensive opportunities to learn from, and work with, high-performing colleagues

• Career opportunities! We're a fast growing startup with roles and positions to grow into

If this sounds like you or someone you know, Apply now!