Responsible for assisting clients to effectively access all services at the Institution by displaying professionalism to inspire confidence at all times. Identify improvement opportunities, in collaboration with the organisational relationship by using data collected.

VACANCY

Applications are invited from suitably qualified persons to fill the following position at the North-Central Regional Health Authority (NCRHA).

CUSTOMER RELATIONS OFFICER

The incumbent will be responsible for assisting clients to effectively access all services at the Institution by displaying professionalism to inspire confidence at all times. Identify improvement opportunities, in collaboration with the organisational relationship by using data collected.

Main Responsibilities

• Promptly address concerns of the clients including referrals to appropriate the health professional unit.
• Ensure that customer satisfaction levels are maintained.
• Provide prompt responses to concerns/queries raised by clients. 
• Interact with the clients of the service and conduct daily visits to patient care areas.
• Ensure that waiting times for clients of the service are within acceptable limits.
• Communicate information relevant to the availability of services and where they can be accessed.
• Conduct preliminary interviews about concerns/queries raised by clients.
• Provide responses to the clients and refer such on the appropriate forms to the organisational relationship in accordance with the complaints Procedure Guidelines.
• Appraise the organisational relationship of all activities daily and submit bi-weekly reports.
• Assist with the preparation and dissemination of clients’ information for accessing various services.
• Prepare patient information/Education booklets.
• Ensure that all Patient Charter information is always available to the clients.
• Provide ongoing surveillance of the clients’ traffic at the Clerical, Pharmaceutical, and Outpatient Units and assist those patients experiencing challenges.
• Counsel irate clients to diffuse potential negative outcomes.
• Participate in Quality Improvement meetings for reviewing clients’ outcomes.
• Conduct daily quality surveillance of all service delivery units.

Minimum Qualification, Requirements and Experience:

• Five (5) CXC/CSEC subjects: two (2) of which must be English Language and Mathematics.
• Certification in Public/Customer Relations will be an asset.
• Minimum of five (5) years’ experience in a Health related field.
• Certification in Microsoft Office.

* Certificates acquired at foreign universities MUST be supported by certified transcripts as well as evidence that the completed programme is accredited in Trinidad and Tobago. *

All applications should be submitted with a cover letter, a detailed Curriculum Vitae, copies of relevant certificates, birth certificate, a police certificate of good character, a contact number and two (2) testimonials by March 07, 2025 and addressed (with the name of the position applied for, clearly labelled, on the outside of the envelope and the cover letter). To:

Office of the General Manager, Human Resources

North-Central Regional Health Authority

                                                               Building #39, Third Floor                                  

Eric Williams Medical Sciences Complex

Champs Fleurs

Unsuitable/late applications will not be acknowledged.

ONLY APPLICATIONS SUBMITTED VIA POST WILL BE CONSIDERED