Customer Experience & Sustainability Coordinator

We are seeking a dynamic and passionate individual to join our team as a Customer Experience & Sustainability Coordinator. In this role, you will be responsible for overseeing and enhancing our customer experience initiatives while also championing our sustainability efforts.

Key Responsibilities:

1. Customer Experience Management:

   • Develop and implement strategies to improve overall customer satisfaction and loyalty.
   • Monitor customer feedback channels and proactively address issues to ensure a positive customer experience.
   • Collaborate with cross-functional teams to streamline customer touchpoints and optimize processes.
   • Analyze customer data and market trends to identify opportunities for improvement.

2. Sustainability Strategy Development:

   • Work closely with internal stakeholders to develop and implement a comprehensive sustainability strategy aligned with company goals and industry best practices.
   • Conduct regular assessments to measure the environmental impact of company operations and identify areas for improvement.
   • Research and recommend sustainable practices and initiatives that align with the company's values and objectives.
   • Track and report on key sustainability metrics and progress towards targets.

3. Stakeholder Engagement:

   • Serve as the primary point of contact for customer inquiries related to sustainability initiatives and practices.
   • Engage with external partners, suppliers, and industry organizations to foster collaboration and promote sustainability efforts.
   • Represent the company at industry events and conferences to showcase our commitment to sustainability.

4. Training and Education:

   • Develop and deliver training programs for employees to increase awareness of sustainability practices and encourage participation in company initiatives.
   • Create educational materials and resources for customers to promote sustainable behaviors and consumption habits.

5. Compliance and Reporting:

   • Stay informed about relevant regulations and standards related to sustainability and ensure compliance with applicable laws and requirements.
   • Prepare regular reports and presentations to communicate progress on sustainability goals to internal and external stakeholders.

Benefits:

• Competitive salary commensurate with experience
• Health Insurance Plan
• Meal Benefits
• Retirement savings plan 
• Opportunities for professional development and career growth
• Employee recognition programs and incentives for outstanding performance

Qualifications:

• Bachelor's degree in Business Administration, Hospitality and Tourism Management, or related field. 
• Proven experience in customer experience management, sustainability, or related fields.
• Strong analytical skills with the ability to interpret data and trends.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Project management experience and the ability to prioritize tasks in a fast-paced environment.
• Knowledge of customer experience management and sustainability frameworks 
• Passion for quality and a commitment to driving positive change.