Customer Experience Representative

The successful candidates will be responsible for assisting with Field Sales and Port-In initiative.

JOB PURPOSE

This is a temporary job opportunity to provide a positive customer experience across multiple touchpoints for existing and prospective customers.  The successful candidates will be responsible for assisting with Field Sales and Port-In initiative.

KEY DUTIES

• Solicit prepaid and postpaid port ins.
• Listen and respond to customers' needs and concerns and escalate to TSTT.
• Provide concise information about products and services of TSTT. 
• Report details of customer contacts and actions taken. 
• Sell and upsell Bmobile products and services. 
• Deliver self-installed equipment to new and existing Bmobile customers. 
• Inventory management - secure and report on inventory. 
• Any other related duties as deemed necessary. 

EDUCATION & EXPERIENCE

• Full CXC Certificate, including Mathematics and English Language
• Proficiency in Microsoft Office Suite
• Customer Service Skills
• Sales & Marketing Skills
• Proficiency in Spanish will be an asset

RENUMERATION

• Commission based only

 DEADLINE DATE:  Wednesday 10^th February 2021