Customer Care Coordinator

Main Function:

• Processing of orders (Order entry, amendment and cancellation)
• Collaboration with Sales Representatives to increase Sales/ Profitability for ALL CB Foods products
• Ensure ALL Sales orders -verbally, emailed and any other medium, are posted with accuracy and thoroughness in a timely manner, making comments where applicable.
• Answer customers queries and take orders via phone and email
• Create shipments for warehouses
• Order Allocation
• Creating shortage reports and order listings for all products
• Provide a friendly and professional welcome to all customers, presenting a positive impression of self and the organization
• Perform after sales service which includes contacting customers to ensure they are satisfied with orders
• Working as a part of a team to ensure smooth operation of the facility
• Outbound Calling- Contacting customers on customer list for orders
• Liaise with other departments -Credit &Collection, Demand and planning, Distribution, Sales, and Production to organize customers orders
• Close open orders
• Be knowledgeable and able to communicate on product details, prices, availability and delivery schedules
• Liaise with shipping and Distribution to keep informed of the status of customer deliveries
• Provide drivers with specific/ special instructions
• Monitor and communicate ALL re-orders (chilled products)
• Assist with charitable and Marketing procedures
• Coordinate pickup of CB Foods products from customers
• Generate quotations for potential customers
• Updating order database with new customers details
• Attend briefing/huddle in relation to Customer Care
• Organize sample products requests with production
• Any other assigned tasks

 Minimum Academic Qualifications