Customer Care Agent

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ

Essential Functions:

ü Deliver legendary service in every customer interaction. 

ü Assist guests with reservations, purchases, and inquiries while maintaining a professional and upbeat approach. 

ü Process payments, resolve billing concerns, and ensure smooth transactions. 

ü Accurately document all interactions using the appropriate tools and systems. 

ü Enhance customer experience by identifying ways to improve service and interactions. 

ü Follow verification procedures to ensure secure transactions and protect guest information. 

ü Stay in tune with all promotions, services, and systems to provide guests with accurate information. 

ü Hit key performance goals such as response times, customer satisfaction, and resolution rates. 

ü Follow brand scripts and service guidelines to ensure seamless customer service experience. 

ü Participate in team training, meetings, and continuous learning opportunities. 

ü Perform additional duties as assigned. 

What It Takes to Be a Rockstar:

✔ Minimum 1 years of Reservation experience (Required) – you know how to handle financial conversations with confidence. 

✔ At least 6 months of customer service experience – delivering top-notch service is in your DNA. 

✔ 6+ months of outbound voice sales experience (plus) – you can engage and persuade with ease. 

✔ Strong critical thinking & emotional intelligence – you stay cool under pressure and handle tough conversations like a pro. 

✔ Sound judgment & problem-solving skills – you can assess and resolve issues independently with minimal guidance. 

✔ Flexible availability to work evenings and weekends (Required)

✔ Exceptional verbal & written communication skills – you know how to connect with people and leave a lasting impression. 

✔ Empathy & customer focus – you truly understand and prioritize guest needs. 

✔ Thrives in a fast-paced, high-energy environment

✔ Typing speed of at least 30 WPM with accuracy

✔ Strong multitasking & organizational skills

✔ Experience with CRM systems & online account management tools – tech-savvy and ready to go.

ü Proficient in internet & database searches – you know where to find the right info fast. 

✔ Basic mathematical skills – for handling payment-related inquiries with precision. 

Join the band and be part of a team that values professionalism, energy, and legendary customer service! 

Education & Requirements:

✔ High school diploma or equivalent (Required)

✔ post-secondary education (Bonus!)

🎶 Ready to join the band? Apply now and bring your passion to Rock! 🤘 

We value our employees by providing:

• Competitive salaries
• Employee Recognition program
• Paid training
• Career advancement opportunities
• Health Insurance
• Employee referral program
• Lunch Subsidy

All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.