Customer Care Advisor

Customer Care Advisor Part Time and Full Time Positions

• Assumes full responsibility for providing customers with a professional, courteous, and positive experience on a consistent basis by discovering needs, providing knowledgeable, accurate information and solutions and following through on commitments. 

• Responds independently to telephone and correspondence inquiries by ensuring that action is taken to fully address inquiries.

• Takes full responsibility for all customer enquiries/concerns/complaints directed to you by resolving those matters within your ability and authority, to the customer’s satisfaction, or by referring the customer to the appropriate source/officer; and preparing correspondence relative to customer/external enquiries

• Strictly adheres to schedules, thereby ensuring prompt customer service and response time.

• Strictly adheres to the compliance of all transactions and maintenance of full disclosure requirements while maintaining a high degree of confidentiality for all transactions and customer information.

• Build and strengthen customer relationships through activities associated with maximizing opportunities to promote Bank services and products.  Contribute to the achievement of established financial objectives by achieving personal referral & closed ratio targets as well as actively promoting and cross-selling appropriate banking products and services through application of the customer experience model during conversations with customers or as support for the country’s sales campaigns.