Crew Members

KEY FUNCTIONS AND DUTIES

Customer Service

• Serve customers according to company and specific brand procedures and guidelines.
• Greet customers with a consistently positive and helpful attitude, including answering questions about the menu.

• Use various selling techniques to suggest additional purchases and upsell to customers.

• Perform duties with sense of urgency
• Process cash and card payments using cash registers and digital systems.
• Replenish work and customer areas.

Food Preparation

• Prepare high quality products consistent to the company's guidelines and brand procedures
• Assist with food preparation and cooking to fill customer orders.
• Prepare and serve food to customers.
• Keep work areas, such as food preparation areas, and customer areas clean and organized.

Cleaning Sanitation and hygiene

• Organize, clean and sanitize work stations and other assigned areas to maintain the standards for the company's image
• Observe and practice handwashing procedures according to company standards

Safety and Security

• Practice safety and security procedures as directed by the company, management staff and government legislations.

• Wear protective gear as stipulated in organizational policy.

General

• Ability to process and complete customer orders.
• Ability to comply with company rules and regulations.
• Ability to work weekends, public holidays and night shifts.
• Must be dependable, honest, hardworking, and have the ability to handle stressful situations.
• To ensure all food safety regulations are consistently observed.

Other Duties

• Assist in off-loading and transferring of stocks as directed by Manager.

JOB SPECIFICTION/COMPETENCIES

Required Qualifications:

Secondary education at the Grade 9 level

Required Experience:

None

Key Competencies:

• Ability to communicate with customers and co-worker
• Interpersonal skills
• Flexible
• Ability to understand directions and follow instructions
• Ability to multitask
• Ability to use initiative
• Display good work ethics

Special Conditions Associated with the Job:

• Exposure to heat and cold.
• Lifting.
• Long standing
• Subject to transfers

***Please note that this job description is not exhaustive and may be adjusted to meet the evolving needs of the business. **