Crew member is responsible for providing exceptional guest service and support, while working closely with the Restaurant Managers and other Crew Members to maintain operational standards and procedures.
KEY FUNCTIONS AND DUTIES
Customer Service
- Serve customers according to company and specific brand procedures and guidelines.
- Greet customers with a consistently positive and helpful attitude, including answering questions about the menu.
- Use various selling techniques to suggest additional purchases and upsell to customers.
- Perform duties with sense of urgency
- Process cash and card payments using cash registers and digital systems.
- Replenish work and customer areas.
Food Preparation
- Prepare high quality products consistent to the company's guidelines and brand procedures
- Assist with food preparation and cooking to fill customer orders.
- Prepare and serve food to customers.
- Keep work areas, such as food preparation areas, and customer areas clean and organized.
Cleaning Sanitation and hygiene
- Organize, clean and sanitize work stations and other assigned areas to maintain the standards for the company's image
- Observe and practice handwashing procedures according to company standards
Safety and Security
- Practice safety and security procedures as directed by the company, management staff and government legislations.
- Wear protective gear as stipulated in organizational policy.
General
- Ability to process and complete customer orders.
- Ability to comply with company rules and regulations.
- Ability to work weekends, public holidays and night shifts.
- Must be dependable, honest, hardworking, and have the ability to handle stressful situations.
- To ensure all food safety regulations are consistently observed.
Other Duties
- Assist in off-loading and transferring of stocks as directed by Manager.
JOB SPECIFICTION/COMPETENCIES
Required Qualifications:
Secondary education at the Grade 9 level
Required Experience:
None
Key Competencies:
- Ability to communicate with customers and co-worker
- Interpersonal skills
- Flexible
- Ability to understand directions and follow instructions
- Ability to multitask
- Ability to use initiative
- Display good work ethics
Special Conditions Associated with the Job:
- Exposure to heat and cold.
- Lifting.
- Long standing
- Subject to transfers
***Please note that this job description is not exhaustive and may be adjusted to meet the evolving needs of the business. **
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://raljm.applicantpro.com/jobs/3529613-1009337.html