Credit and Collections Supervisor

The Credit and Collection Supervisor supports the Credit and Collection Manager and provides the business with effective championing of the credit management process. Ensures timely releasing of blocked sales orders, while improving communication with the sales team around the collections target.

Major Responsibilities

Scope:  The Credit and Collection Supervisor must play an integral role in:

• Ensure that proper internal controls are maintained for all Accounts Receivable (AR) transactions in compliance with the Credit & Collection Policy
• Effective supervision of the AR team to deliver exceptional performance.
• Effective supervision of the Credit Management of Accounts Receivable, and supervise the bi-annual master date refresher exercise.
• Ensures efficiency and vigilance in credit management by, daily monitoring of all debit balances (including prior years) on accounts in the team’s portfolio so that aged balances are no more than 30 days old.       
• Facilitating successful and effective ways of working between the sales executives, Settlement Team, Operations & Service department, the customers and the company (CBL).
• Effective supervision of the AR team to deliver exceptional performance.

Leadership Responsibilities:

• Assist in designing, implementing and maintaining internal controls.
• Take responsibility for the accuracy and integrity of the Accounts Receivable Sub Ledger.
• Grow the capabilities of the AR team to the benefit of the company and the individuals.
• Own the performance outcome that the AR team needs to deliver.
• Provide coaching for direct reports. Document coaching sessions and make recommendations for training and/ or disciplinary actions where necessary.
• To facilitate KYC, ensure at least 5 customer visits per quarter
• Ensure the quarterly JD review with the AR team.
• Assist the Credit Manager with presentation and training.

Credit Management.

Key Deliverables:

• Ensure adherence to all company policies and to the safety requirements for the role as prescribed by the business.
• Ensure that all credit activities are compliant with the Credit & Collection policy. Flag any suspicion of irregularity or non-compliance, ensuring there are no breaches.
• Provide oversight of daily reporting to ensure adherence to process and policies (Internal Controls & PEX/WCS Requirements).

• Oversee the Master data Refresher process and ensure that all information for credit customer is current and correctly reflected in the company’s database.

• Provide weekly and monthly analysis of cash flow to the Treasury manager. Liaise with the Commercial team to assist with the collection process to meet the weekly cash flow requirements of the business.

• Assist C&C Manager with Bi-Yearly and seasonal Credit Review Sessions.

• Conduct bi-weekly Aged Debt Review with the AR and Commercial teams and provide feedback to C&C manager for transparency and action where necessary.

• Assist C&C Manager in ensuring accuracy of pricing, and resolve all issues with parent company that may arise as a result.

• Ensure accuracy of customer account balances.

• Review AR journals/credit & debit notes to be sent to SECCA team for posting.
• Assist C&C Manager with month end reports, which are discussed and actione.
• Ensure timely release of blocked sales orders, with the appropriate authorizations.

• Review the weekly reports prepared by AR team and provide feedback where necessary
• Prepare the Collections Report for Sales Reps, and ensure clear visibility of the business collections against target.
• Monthly review of AR Functional Checklist with the AR team.
• Directly responsible for the KFC and Pizza Hut, PriceSmart Group of accounts, Red Stripe 214 Exchange and, the 12 wholesale distributors.
• Responsible for monitoring of the Paymaster account and allocation of customer payments received via Paymaster
• Oversee the reconciliation and accuracy of all customer accounts.

• Monitor & Review the preparation of the Monthly Dishonored Cheque Report and Bad Cheque listing.

• Liaise with Legal & external collectors to ensure full recovery of delinquent balances.

• Ensure accuracy in lodgement of all funds collected, and immediately escalate any breaches.

• Verify the accuracy of credit/debit notes for pricing, ullage & GCT when prepared. Approve same and pass to C&C manager for signing.

• Collaborate with the settlement team to ensure all AR related transactions are updated in a timely manner.

• Daily monitoring and tracking of all collections to support the weekly cash flow forecast.
• Escalate any risks to the C&C manager for immediate discussion with National Sales managers and FD
• Prepare and submit for approval the rolling cash flow forecast (Credit Sales) to the Commercial team by 10am each Monday, and to the Treasury team by 11am each Tuesday.
• Assist C&C manger with the preparation of the 8 weeks cash flow forecast (Credit Sales.
• Ensure that all WD10 sub-ledger schedules are prepared and reconciled with general ledger by WD7; submit schedules to C&C manager for signature and pass to GL team. Ensure all reconciling items are cleared by WD2
• Ensure releasing of blocked invoices with support from APEX by WD1
• Any other duties assigned by C&C Manager.

Job Characteristics and Qualifications

• Knowledge of Company accounting policy
• Computer literate, skilled in SAP, EXCEL spreadsheet and other applications.

• ACCA or First degree in Business or Accounting or related field
• A minimum of 3 years’ experience in Finance.