Credit and Collections Agents- Onsite Montego Bay

Collections experience would be an asset.

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

•  Compensation package inclusive of base plus incentive 
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology 

Job Track Description:

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Requires limited prior training or licenses and training certifications.
• Has basic operational or analytical skills to perform tasks.
• Works within clearly defined standard operating procedures and adheres to quality guidelines.
• Work is completed with close supervision and under clearly defined procedures.

Functional Knowledge

• Requires a basic understanding of theories, practices, and procedures.

Business Expertise

• Understanding of how best teams integrate and work together achieve company goals.

Impact

• Responsible for the accuracy of own work.
• Receives close supervision and duties are clearly defined.
• Methods and tasks are described in detail.

Leadership

• Has no supervisory responsibilities.

Problem Solving

• Uses existing procedures to solve standard problems.
• Has limited opportunity to exercise discretion.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Monitors delinquent accounts.
• Implements collection procedures and accepts payments.
• Inputs information through data screens to reflect account activity.
• Resolves account discrepancies and balances.
• Responds to inquiries from customers.
• Manages calls or letters with customers to resolve billing/invoice issues on delinquent accounts.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Typing Speed Requriement 20WPM
• Must be able to work onsite at our Montego Bay location 

 *** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***