Credit and Collections Agents- Montego Bay (Sundays off)

Candidates must have over 1 year Collections experience

Job Track Description:

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to support the business and perform technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Developed proficiency within a range of analytical or operational processes.
• Completes different assignments, dependent upon the assignment.
• Works within established procedures and practices.
• Establish the appropriate approach for new assignments.
• Acts as an informal resource for colleagues.
• Completes work with limited supervision.

Functional Knowledge

• Developed skills in a range of processes, procedures, and systems.

Business Expertise

• Supports the achievement of company goals by understanding team integration and best ways to integrate teams.

Impact

• Impacts the accuracy of own work.
• Uses discretion to change work procedures and practices.

Leadership

• Provides guidance and support to junior team members, as required.

Problem Solving

• Provides solutions to problems based on existing challenges or procedures.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements 

• Full time position calling accounts that are 10 days to 30 days delinquent using a predictive dialer.
• Obtain payments and/or promises to pay from lessees 
• Respond to lessees’ questions regarding account status, invoicing, and payment information.
• Proactively call and resolve issues on first payment defaults.
• Fully document all calls and follow-ups in Infolease
• Skip trace when required
• Typing word requirment of 20 WPM
• 1 to 2 years Call Center experience
• Experience using a dialer system
• Prior commercial collections experience
• Attention to detail - excellent organizational skills
• Ability to multi-task/Good time management skills
• Good verbal communication skills.

 *** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***