Credit Collections Agent

The main responsibility of the role is to maintain a ledger of high volume / low-value accounts, reduce ageing and document disputes.

Job Title:                                 Credit Collections Agent     

Location:                                 Montego Bay – Jamaica

Reports to:                             Contact Centre Supervisor 

Overall Purpose of Job:

The main responsibility of the role is to maintain a ledger of high volume / low-value accounts, reduce ageing and document disputes. A Credit Collection Specialist will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

Responsibilities:

• Handle high volume / low value ledger accounts to ensure DSO and collection goals are achieved.
• Ensure daily targets and deadlines are reached i.e. number of call activities logged etc.
• Daily customer calling using automated telephone-dialing system.
• Document customer comments re: payment date / disputes etc.
• Ensure requested paperwork / documentation is forwarded to customers.
• Assist cash application team to ensure payments are processed onto correct customer account.
• Report issues to line manager to resolve problem accounts.

Competency Profile KPI’s:         

• Analytical Percentage of accounts collected on time.
• Problem solving Number of activities logged.
• Results Focus Speed by which queries are resolved.
• Customer Focus Collect and enter quality dispute information.
• Communication skills.
• Ability to work on own initiative.
• Flexibility
• Organized

THE ABOVE DESCRIPTION COVERS THE MOST SIGNIFICANT DUTIES PERFORMED BUT DOES NOT EXCLUDE OTHER OCCASIONAL WORK ASSIGNMENTS NOT MENTIONED.  THE INCLUSION OF WHICH WOULD BE IN CONFORMITY WITH THE FACTOR DEGREES ASSIGNED TO THIS JOB

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