Credit Administration Manager (CLICO CU)

Our client, CLICO Credit Union (CCU) is seeking to fill the position of Credit Administration Manager.

JOB SUMMARY

The position is responsible for the overall management, quality and growth of the credit/loans portfolio; direct supervision of Collections and Recoveries Specialists, Credit Officers, Credit Assistants and to ensure that loans are underwritten within the approved credit risk policies and guidelines.

The role includes credit and operational risk evaluation; delinquency and loss/fraud mitigation; enforcement of credit policies; portfolio monitoring; and new product evaluation and strategic marketing of credit services to members and potential members.

The position must ensure that credit risk indicators and early warning signs of credit delinquency are monitored proactively and that, recommendations for actions to be taken to ameliorate the situation are made and acted upon, collections with the objective of shaping credit culture and achieving a best in industry portfolio quality and risk management processes, and the recruitment and performance management of staff within the department.

DUTIES & RESPONSIBILITIES

• Advises the CEO on all matters concerning the department;
• Adheres to the highest operational standards and aims to deliver on all annual department goals and personal Key Performance Indicators (KPIs) as agreed to with CEO and/or Board;
• Translates the organisation’s plans into department-level strategic and operational plans;
• Prepare and execute marketing plans for the credit administration department, to meet the strategic goals of CCU, inclusive of new loan products;
• Continuously scan the internal and external economic and financial environment for opportunities and threats which will inform present and future strategic plans for CCU;
• Develops goals, objectives, and key performance indicators for the department;
• Communicates job expectations, monitors and appraises job results (performance), coaches, counsels, and disciplines subordinates;
• Designs and implements work programs to achieved department goals;
• Directs the workflow of the department, delegating responsibility as required;
• Designs developmental plans for department staff – provides coaching and growth opportunities;
• Ensure that the overall loan portfolio is managed in accordance with compliance, rate and risk standards;
• Ensure that monthly/annual revenue and portfolio loan targets are met on a consistent basis;
• Ensure that loan payments are tracked to minimise defaults;
• Ensure that the recoveries process is adequately managed;
• Minimise/Reduce Expected Credit Loss Provisions as per set goals
• To monitor all aspects of CCU’s credit risk management process and ensure that they are in compliance and escalate exceptions with recommendations to Senior Management for appropriate action;
• Participate in the review of creditworthiness and risks associated with potential business transactions with appropriate tools and models, with a view to providing mitigants to identified risks;
• Analyse delinquent accounts and prepare reports on highest risk accounts including recommendations for resolution;
• Maintain bad debt and bad debt recovery exposures to within acceptable risk appetite levels;
• Conduct periodic stress tests and scenario analysis, assessing the impact to CCU’s credit portfolio and make appropriate recommendations to senior management for appropriate action;
• Proactively identify problem accounts and make timely recommendations for remedial action;
• Negotiate work out plans and strategies for delinquent customers;
• Assist in the preparation of special reports that identify risk management issues with corresponding corrective action
• Review and analyse the delinquent portfolio to identify key causal factors and lessons, make recommendations to senior management for approval and track them to ensure adequate and timely closure;
• Manage exposures requiring collection agency or legal action and coordinate collections with third party contractors;
• Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to CEO and suggest actions/penalties to be taken when appropriate;
• Provide advice to all stakeholders in the Credit Union with respect to credit risk management policies, practices and standards;
• Prepare timely, comprehensive and reliable credit risk/management reports to CEO on a monthly and quarterly basis for the benefit of Senior Management and the Board;
• Attend Credit Union meetings both internal/external from time to time as may be requested by the CEO;
• Support CEO with the effective implementation of the Enterprise Risk Management (ERM) Framework to establish an effective risk based system to identify, measure, monitor, control and report Company-wide risks;

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in Business Administration, Economics, Financial Management, Accounting or a related field from a recognized university;
• Minimum five (5) years’ experience in a leadership or supervisory role within the Credit, Loans or Finance functions of a Credit Union or other Financial Institution.
• Certification/Qualification as a Financial Advisor would be considered an asset.

We wish to thank all applicants for their interest, however, only those favourably considered will be contacted.