Country Manager, People Resources & Culture

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The Country Manager, People Resources and Culture is responsible for performing HR-related duties on a professional level and works closely with senior management in supporting all employees. This position carries out responsibilities in the following functional areas: payroll and benefits administration, employee relations, performance management, onboarding/offboarding, policy implementation, talent acquisition and employment law compliance.  

 MAIN DUTIES/RESPONSIBILITIES:  

• Developing and implementing HR strategies and initiatives aligned with the overall business strategy  
• Partnering with organization leaders on organization design, change management and employee development initiatives.  
• Leads and supports the creation and interpretation of organizational policies, procedures, and guidelines to ensure alignment with itel’s core values  
• Supports the setting of HR quality standards and nurturing a positive work environment  
• Create and report metrics documenting the success of talent development initiatives and align initiatives with itel’s objectives and strategies  
• Maintain and update the employee handbook to ensure accuracy and timely distribution to employees   
• Supports global initiatives to modernize/optimize the HR service delivery locally.  
• Maintain knowledge of legal requirements and government reporting regulations impacting human resource functions and ensure that policies and procedures are in compliance  
• Effectively partner with others to lead organizational initiatives such as organization design, large-scale change management, employee engagement, team effectiveness, and coaching at individual, team, and organization levels   
• Lead and develop a team of direct reports across varying HR disciplines and holding them accountable to key performance indicators  
• Participate in developing department goals, objectives and systems   
• Administer benefits, including open enrolment, claims resolution, change reporting, and communicating benefits information to employees   
• Handle employee relations counselling, terminations and exit interviews  
• Partner with the Accounting Department on payroll data and distribution    
• Maintain human resource information system records and compile reports from the databases    
• Maintain healthy ongoing relationships with external vendors to help ensure timely follow through and strategic insights in providing value to itel’s employees   
• Oversee and manage a performance appraisal system that drives high performance  

 QUALIFICATIONS, KNOWLEDGE & EXPERIENCE: 

• Bachelor’s degree in Business Administration/Management, Human Resource Management, Human Resource Development or Psychology.  
• A minimum of 3 years’ related experience required  
•  Knowledge of Jamaica’s Labour Laws  
•  Experience using HR Plus is an asset 

  FUNCTIONAL SKILLS & ABILITIES: 

• Emotional Intelligence  
• Active listening  
•  Computer skills with working knowledge of Data Collection and Analysis  
•  People Management  
•  Decision-making skills  
•  Detail-oriented  
•  Confidentiality  
•  Interpersonal skills  
•  Excellent verbal and written communication skills  
•  Excellent interpersonal and customer service skills  
•  Excellent organizational skills and attention to detail  
•  Working understanding of human resource principles, practices and procedures  
•  Excellent time management skills with a proven ability to meet deadlines  
•  Ability to function well in a high-paced and at times stressful environment  
•  Proficient with Microsoft Office Suite or related software