Country Manager- Jamaica

A Strategic and Operations focused position, overseeing market growth, strategy and expansion, and will be required to meet the company’s performance and strategic objectives. This position requires passion and operational excellence.

GENERAL DESCRIPTION

The Country Manager is a Strategic and Operations focused position, responsible for the day to day running of the country operations as well overseeing market growth, strategy and expansion. Country Manager will oversee all areas of the business (HR, Accounting, Marketing, Logistics, Operations and Audit) and will be required to meet the company’s performance and strategic objectives. This position requires agility, ability to multi-task, drive, passion and a keen eye for detail, with special attention to Customer Service and operational excellence.

Duties and Responsibilities

1. Lead the Company’s mission and vision, ensuring that staff are empowered, motivated and retained
2. Manage the Operations of the Jamaica Market, including but not limited to market share, budgets, property management, customer service, client relations, growth and expansion initiatives, employee engagement, operations and marketing
3. Recruitment and Selection of the highest quality staff for all operations on the Island
4. Negotiate with vendors and service providers and manage all client relationships
5. Actively collaborate with Executive Management on market initiatives, operational strengths and weaknesses and general market growth and expansion
6. Synthesize monthly, quarterly and annual reports to be submitted to the executives on market trends, profit and loss, brand initiatives, personnel data, supplier and customer changes, product demands, product supply challenges and any other strategic area which requires reporting
7. Manage all functional areas of the business including but not limited to: HR, Accounting, Marketing, Logistics, Operations, Facility Management and Audit
8. Present market adaptation initiatives, when brands have been trending downwards
9. Meet and exceed all company established sales and performance goals, special attention being paid the quality of Customer Service and the customer experience
10. The effective control of all company assets located in each restaurant, including but not limited cash, inventory, vehicles, plant and machinery.
11. Maintain the Company standards and policies with respect to employee’s attire, restaurant cleanliness and store operations.
12. Conducts regular store visits, to ensure that marketing material is well presented to create expected impact, as well as to make relevant input in customer service and customer experience.
13. Produce the Operations Manager roster each Saturday by 4PM, ensuring that all goals to be achieved are clearly listed and monitored, providing monthly updates to the Executive Management team on Operational Strengths and weaknesses.
14. Create a monthly operational report to highlight key operational strengths and weakness to the Executive Management Team by the 1^st day of each month, for the previous month, with 100% accuracy
15. Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met
16. Ensure effective recruiting, onboarding, professional development, performance management, and retention
17. Ensure compliance with national and local business regulations, and take appropriate action when necessary
18. Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with executive directors’ strategic objectives and plans
19. Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability
20. Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts
21. Build and maintain trusting relationships with key customers, clients, partners, and stakeholders
22. Oversee new store construction or renovations and ensure projects are withing timeline and budget
23. Implement new projects as directed from Head Office.

Management reserves the right to modify this job description at any time, with or without notice, based on the strategic and operational demands of the Company.

Behavioral Competencies:

• Ethical Practice and highly confidential
• Excellent Communication Skills
• Time Management
• Detail Oriented
• Hands on Menatality
• Ability to work in dynamic environments

Education and Experience Requirements:

• 5 CXC passes at general level is a must (Math’s and English included)
• Bachelors Degree in Operations Management, Business Management or any other Undergraduate Qualification in line with the job specification
• At least 10 years’ experience in Operations, Management and Leadership
• Experience in the Food and Beverage Industry is an asset**