Corporate Manager, Business Analytics

Corporate Manager, Business Analytics

The Caribbean’s leading Luxury-Included® chain offers an exciting opportunity for enthusiastic persons to join our team. Come share with us on an amazing Caribbean journey as:

Corporate Manager, Business Analytics

The successful candidate will be responsible for leveraging data insights to optimize, operations, improve guest satisfaction, and support key business strategies at Sandals Resorts International.

Duties of the Position Include

• Developing and implementing analytics frameworks that align with company objectives.
• Driving the adoption of data-informed decision-making across all departments.
• Implementing data governance practices to ensure data security, privacy, and compliance with regulations.
• Combining unstructured data, such as social media sentiment and website interactions, with structured datasets for enhanced business insights.
• Evaluating trends in guest satisfaction scores and cost metrics and leading consumer insights to evolve guest experience.
• Analyzing employee feedback and identifying trends to continuously improve team member experience.
• Designing intuitive, real-time dashboards for key stakeholders that provide actionable insights into operational and guest data.

Qualification and Experience

• Bachelor’s degree in data science, business analytics, hospitality management, or a related field (a Master's degree is preferred).
• Minimum ten (10) years’ work experience in the Hotel Industry
• 5-8 years of experience in data analytics, with at least 2 years in a leadership role.
• Expertise in analytics and BI platforms (e.g., Tableau, Power BI).
• Experience with sentiment management tools and customer relationship management (CRM) systems.

A clean police record will be required at the time of the interview. Interested persons should submit their applications by March 24, 2025, with curriculum vitae via email to:

The Corporate Recruiter

Sandals Resorts International

We thank all applicants for their interest, but only shortlisted candidates will be contacted.