Continuous Improvement Specialist

We are seeking a Continuous Improvement Specialist to enhance efficiency and optimize processes across the organization. This role involves identifying inefficiencies, implementing solutions using Lean and Six Sigma, and driving a culture of continuous improvement to align with business goals.

GCG Group Jamaica is a member of the GCG Group which operates in 21 countries across the US, Caribbean, Central and South America. We are seeking to recruit a highly motivated individual to join the team in the capacity of Continuous Improvement Specialist for our Jamaica operations.

KEY DUTIES & RESPONSIBILITIES:

• Lead and evolve the continous improvement system across business lines.

• Develop and implement training programs on lean leadership, problem-solving and improvement tools.

• Foster collaboration between teams, clients and suppliers to drive operational excellence.

• Support root cause analysis for customer complaints and recommend corrective actions

• Conduct internal audits and oversee corrective action plans.

• Collaborate with leadership to align improvement initiatives with business objectives.

• Document and standardize improved processes to ensure sustainability and compliance.

ACADEMIC & EXPERIENCE REQUIREMENTS:

• Bachelor's degree in Business, Engineering, Operations Management, or a related field.
• Minimum of 4 years of experience in process improvement, operations, or project management.
• Experience working in a manufacturing, logistics, or service industry environment is a plus.
• Certification in Lean, Six Sigma (Green Belt or higher preferred), or other relevant methodologies.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite.