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Qualfon

Contact Center Professional

Qualfon

  • Demerara-Mahaica
  • 85000 - 95000
  • Permanent full-time
  • Updated 01/10/2024
  • Human Resource
Apply Now

Customer Service Representative

Our Qualfon Mission: 
• Our mission is to be the Best and make each person’s life better.
• Further your education and earn a college degree through our Qualfon University scholarship program
• FREE access to personal and professional support through the Qualfon care coaches
• Set work schedules
• Medical, dental benefits, vision, and maternal care for full-time employees
• Paid time off (PTO)

Qualfon will sponsor all Police Clearance expenses when selected for a line of business.

Please note when you come in to interview at Qualfon, we offer a complimentary lunch

Compensation:
• New and improved pay structure with monthly bonus
• Shift differentials (morning, mid, and evening)
• Opportunities to earn more with our Employee Referral Bonus program
• Free Transportation for late shifts
• Career advancement opportunities in various fields Yearly merit increase
What will you be doing: 
• Respond to customer inquiries via inbound and outbound calls
• Processing payments, cancellations, resolving billing issues and inquiries.
• Handle customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback scores
• Follow scripting to promote recurring payments and self-service options
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
What skills will you need:
• 1 -2 years of customer service experience, preferred but not required
• Proven proficiency with data entry, computer applications, Windows environment, and accessing the internet and e-mail
• Excellent verbal and written communication skills.
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance

Hiring Immediately!

Ref: 03/10/2024
Apply Now

Qualfon

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