Commercial Account Representative

The Commercial Account Representative (Business Development Executive) will cover Jamaica and will travel extensively. The Account Representative is responsible for providing best in class customer service, acquiring new Commercial accounts for Superior while retaining existing accounts.

Description of Commercial Account Representative

The Commercial Account Representative (Business Development Executive) will cover Jamaica and will travel extensively. The Account Representative is responsible for providing best in class customer service, acquiring new Commercial accounts for Superior while retaining existing accounts. The representative should also have an eye for spotting retail opportunities to grow the Superior Brand. This is an excellent opportunity for a dedicated professional salesperson with a knack for problem solving and sales growth.

SPECIFIC DUTIES:
• Conducts cold calls (first contact with potential customer) to gain new business for the company by meeting face-to-face with new customers or making initial phone calls, following up on leads and referrals from current customers, cross selling between current accounts, and providing sufficient information to communicate the advantages Superior has to offer.
• Retains current Superior accounts by meeting with existing customers to ensure they are satisfied with Superior service and determining how frequent drop-ins should be for each customer depending on their needs and preference; ensures customer needs are being met to keep their business.
• Provides ongoing customer service to existing customers by conducting visits, sending emails, and making phone calls when customers have specific requests, concerns, or inquiries and to maintain the business relationship, generate positive word of mouth, and gain referrals.
• Tracks volumes, numbers, and margins by reviewing Sales reports and meeting with various parties to have a better understanding of where the market is and where internal sales statistics/ personal sales accomplishments should be.
• Maintains and updates the weekly Sales lead/call report submitted to management for tracking weekly calls and progress, ensuring employees are meeting our targets and objectives.
• Performs various administrative duties after hours including preparing expense reports and commissions using Excel and attending Sales meetings to remain organized and keep managers updated on sales progress.
• Networks with other Account/Sales Representatives by sharing ideas and issues via the phone, email, or in person to ensure the skill sets of Superior employees are constantly improving and meeting our high standards.
• Resolves issues involving poor customer credit by meeting with customers to discuss the problem; suggests alternate payment methods to keep them in accordance with our payment terms, reduce accumulated interest charges, and accommodate both parties; ensures the customer relationship is maintained by providing professional
customer service assistance.
• Provides solutions to potential or current customers by assessing their needs and frustrations and reviewing all possible solutions to meet their needs; conducts product research and discusses ideas with other Sales personnel to satisfy the customer.
• Maintains an up-to-date understanding of NEPA and other government agencies tank regulations, federal and provincial guidelines for tank and petroleum storage, and the safety manual for tanks, furnaces, and workplace safety.
• Organizes work activities by following a set of procedures for gaining new business including hit lists, cold calls, and the sales report; conducts customer visits on a quarterly basis; ensures processes are followed to achieve goals for both existing and new business.
• Liaises with the various parties including the Sales Manager to discuss updated sales opportunities, other Account/Sales Representatives to maintain a positive working relationship, share ideas, and ask questions, the Credit department to discuss customer credit terms, the Sales Coordinator to discuss spreadsheet updates and sales information, Dispatchers to ensure fills are being delivered, and the Marketing department to discuss opportunities or ideas to attract and retain customers.
• Addresses various concerns from potential customers such as affordability of products or plans by coming up with solutions that meet the customer’s needs as well as increase the company’s profits.

QUALIFICATIONS, SKILLS & EXPERIENCE:
• 5+ years sales experience required.
• Formal sales training (on the job or formal courses) is required.
• Industry specific sales experience is considered an asset.
• Flexible, goal-oriented; strong interpersonal, time management, and organizational skills.
• Must be able to work independently.
• Frequent road travel is required – must be able to travel.
• Must have a valid driver’s license and be a safe driver.
• Proficient in Microsoft Office Products.