Collections Representive - Remote

Managing overdue accounts by making outbound and inbound collection calls, reviewing accounts, and negotiating payment plans to recover balances. Success relies on strong communication and negotiation skills. Hourly pay + commission based on collections.

About Achieve Test Prep 

We believe our employees empower our company and are the reason behind our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.

Most working adults struggle to overcome the many obstacles associated with obtaining their college degree. Achieve acts as a counselor, advocate, and partner, helping students achieve their degree in less time, with less effort, and for less money by utilizing an alternative path to earning college credit known as the credit-by-examination process. Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way by instead passing just one test-out exam. While our credit-by-examination programs can shorten the path to any degree at virtually any college, the field where we have the most significant impact is the nursing profession.

Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We are dedicated to fostering an inclusive workplace, where diversity is celebrated and equal opportunity is the cornerstone of our culture.

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Managing overdue accounts and ensuring timely payment of outstanding debts. Your primary responsibilities will include making outbound calls using an automated dialer, handling inbound collection calls, and managing individual collection cases. You will review customer accounts, assess their ability to pay, and negotiate payment plans to recover outstanding balances. 

Your success in this role will depend on your excellent communication and negotiation skills, along with your ability to persuade and build rapport with customers. This position offers hourly pay plus commission based on the amount collected.

Requirements

Roles & Responsibilities:

• Outbound and Inbound Calls: Utilize an outbound dialer to make collection calls and handle inbound collection inquiries.
  

• Account Review: Thoroughly review customer accounts and ask relevant questions to assess their ability to pay.
  

• Follow-Up: Follow up on missed payment arrangements to secure payments.
  

• Negotiation: Negotiate payment amounts and terms with customers to ensure successful collections.
  

• Case Management: Manage and work on assigned collection cases efficiently and effectively.
  

• Proven experience in collections or a similar role.
  

• Strong persuasive abilities and excellent negotiation skills.
  

• Ability to analyze customer accounts and determine payment capabilities.
  

• Excellent communication skills, both verbal and written.
  

• Ability to work independently and as part of a team.
  

• Proficiency in using collection software and outbound dialers.
  

• Goal-oriented with a strong desire to meet and exceed targets.
  

Benefits

• Competitive hourly pay.
  

• Commission based on the amount collected.
  

• Comprehensive training and ongoing professional development.
  

• Supportive and collaborative team environment.
  

• Opportunities for career advancement.
  

Job Details:

Type: Full-Time

Schedule: 12pm to 9pm EST workday

Remote: 100% Online

NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.