Collections Officer

Reporting to the Operations Manager or Designate, our Representatives will be responsible to negotiate and set up payment plans with individuals who have outstanding debt.

Come Join Our Growing Family!

Role Description:

Reporting to the Operations Manager or Designate, our Representatives will be responsible to negotiate and set up payment plans with individuals who have outstanding debt. You will make outbound calls as well as receiving inbound calls and must maintain a balance between empathizing with consumers and firmly asking them to arrange for payment.

Responsibilities:

• Determining consumer’s ability and willingness to pay and identifying the appropriate repayment program/options available to them.
• Accurately documenting all information pertaining to accounts.
• Maintain adequate attendance and adhere to company policies.  

Employees enjoy the following benefits:

• Monthly Base Salary
• Commission Based Compensation Plan; the more you collect the more you earn
• Medical Benefits including Health, Dental & Vision, and Life Insurance
• End of Year Performance Based Incentive

 Requirements:

• Collections Experience a major plus
• Excellent interpersonal skills,
• “Go Get It” Attitude
• Strong communication skills: active listening, writing/typing, informal communication
• Speaking, Reading and Writing in English is required
• Regular attendance and adherence to a set schedule, which includes breaks and lunches.
• Strong oral communication and interpersonal skills required.
• Excellent computer navigation skills required.
• Quick Placement

Education 

Minimum of 4 CSEC inclusive of English Language, some post-secondary education preferred.

** All applicants should be 18 years or older and must have a valid Government issued photo ID, TRN & NIS.