Collections Agent

The collections agent is responsible for negotiating and resolving delinquent account balances with customers while adhering to all regulations, high standards of compliance, and company policies.

Contax360 BPO Solutions, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team.

Now hiring for our Montego Bay Office:

Collections Agent

Job Summary:

The collections agent is responsible for negotiating and resolving delinquent account balances with customers while adhering to all regulations, high standards of compliance, and company policies.

Specific Duties:

a)      Contact customers in arrears to discuss outstanding debts.

b)      Follow Company policies and procedures at all times, ensuring that legislative requirements are met.

c)       Achieve set revenue targets and call quality objectives.

d)      Handle each call promptly and in the correct manner, updating records accordingly.

e)      Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are  notified.

f)       Being persuasive, persistent and self -motivated and assertive.

g)      Monitors delinquent accounts and implements collections procedures.

h)      Responds to inquiries from customers or external collection resources.

i)       Obtains required information from credit organizations, banks and loan associations for new customer applications           and/or delinquent accounts.

j)       Reviews and makes recommendations regarding bad debts or write-offs.

k)      Perform other duties as assigned.

SKILLS REQUIRED:

-          Technical and analytical skills

-          Ability to communicate clearly, properly and fluently in both oral and written formats

-          Strong negotiation and influencing skills

-          Interpersonal skills

-          Goal oriented and dependable

-          Time management skills

Required Qualifications:

-          At least 3 CXCs including English Language

Required Experience:

-   At least (1) year of experience in customer service.

-         Experience as a hard core collections agent preferred.

What we offer:

-          Paid training

-          Free Health Insurance

-          Free Life Insurance

-          Daily Lunch Allowance

-          Paid Holidays

-          Educational Assistance

-          Career advancement programme

-          Shuttle service

-          Competitive Salary

-          Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.

All applicants must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.