Collection Agent/ Accounts Receivable Clerk (Permanent, Full-Time)

The collections agent is responsible for negotiating and resolving delinquent account balances with customers while adhering to all regulations, high standards and company policies. Pay Keen attention to invoices and following up for payment. T

Collection Agent/Accounts Receivable Clerk (Permanent, Full-Time)

Our company is seeking an effective and efficient Collections Agent/Accounts Receivables Clerk to join our accounting team. The sucessful candiate should be keen in tracking invoices and consistently following up for payment. The collections agent is responsible for negotiating and resolving delinquent account balances with customers while adhering to all regulations, high standards of compliance, and company policies. 

The successful candidate should be timely, detail-oriented and takes pride in getting the correct results.  We need someone who has excellent interpersonal skills  to work with our Accounts Payable Clerk and Chief Accountant to ensure that our books are always up-to-date and accurate.

Duties and Responsibilities:

• Calling and following up for customer payments
• Contact customers in arrears to discuss outstanding debts
• Follow Company policies and procedures at all times, ensuring that legislative requirements are met
• Achieve set revenue targets and call quality objectives.
• Handle each call promptly and in the correct manner, updating records accordingly
• Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
• Being persuasive, persistent and self -motivated and assertive.
• Monitors delinquent accounts and implements collections procedures.
• Responds to inquiries from customers or external collection resources.
• Obtains required information from credit organizations, banks and loan associations for new customer applications  and/or delinquent accounts.
• Reviews and makes recommendations regarding bad debts or write-offs.
• Creating multiple collection lists weekly
• Create and update a log sheets in Excel for quality control
• Process incoming mail concerning customer payment and billing discrepancies
• Issuing statements monthly
• Posting payment details in accounting software
• Assist with processing of credit applications
• Monitoring Credit Limits
• Liaise with Accounts Payable Clerk and Chief Accountant
• Liaise with Sales team accordingly
• Liaising with Bearer
• Perform other duties assigned

Required Skills and Qualifications:

• Diploma in accounting, business-related studies or similar OR 3 years experience directly related to this job title, with effective results
• Previous experience (at least 3 year) working as a collections or AR officer
• Knowledge of payment plans and accounting procedures
• Proficient in Microsoft Office especially Word, Excel and an accounting software (preferably SAGE Quantum 50)
• Experience with customer service communication
• Ability to communicate clearly, properly and fluently in both oral and written formats
•  Excellent mathematical skills
• Patience and perserverance 
• Excellent negotiating skills
• Excellent time management and problem-solving skills
• Excellent organizational skills and attention to detail.
• Coachable, quick learner and uses own initiative
• Discipline, punctual and professionalism
• 2-3 References, with one from previous employment