Cloud Specialist - Networks & IT

The Cloud Specialist is responsible for conducting research, developing, implementing, operating and maintaining TSTT’s Cloud environments.

Maintaining TSTT's Cloud environment entails large-scale data migrations, customer onboarding (physical to virtual / virtual to virtual), and advanced inter & hybrid cloud networking. To work on the modernization, consolidation and security of IT infrastructure, automation of workloads, and the pursuit of next-generation innovation for both internal and external customers.

The Cloud Specialist works in tandem with the IT, Business Sales and Emerging Services and Innovation teams to identify and implement the most optimal cloud-based solutions for the company by ensuring cloud performance, uptime, and scale, maintaining high standards of thoughtful design and on time deployment while managing cloud environments in accordance with company security guidelines; troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures.

KEY FUNCTIONS

Annual Operations

• Support the creation of an Information Technology Networks and Cloud Operational plan by recommendations based on the analysis of the cloud infrastructure operational data and international information technology trends.
• Manage cloud Life Cycle by the determination of cloud infrastructure requirements, including performing Capacity Management functions (resource re-allocation to pool, firewalls, etc.), incident and problem management functions.
• Support all equipment movements by sign off on same, as well as inspection of final locations, power determinations & infrastructure requirements should installation be done.
• Provide tier 3 support to all cloud-based products by responding to technical issues in a professional and timely manner as per established SLA’s.
• Support data integrity, accuracy and confidentiality of the organization's information assets and identifying and implementing technology solutions to reduce security risks.

Cloud Management

Back-up Fulfilment Process/ Cloud Fulfilment/ Internal Solutions Backup Process

• Support the backup fulfilment process by receipting and reviewing of all back up requests and identifying new solutions / devices to be backed up as well as the configuration of backup interfaces and set RPO (Recovery Point Objective) and RTO (Recovery Time Objective); including testing, commissioning and implementation of a monitoring plan.
• Identify new solutions or devices to be virtualized along with resource details for Cloud fulfilment.
• Execute / deploy compliance audit scans against company information management.

Monitoring Process

• Manage the collection of monitoring requirements for each element of new solutions/devices.
• Manage the configuration of information technology interfaces; includes a test and commission monitoring plan with SLA’s and alarm thresholds.
• Tier 1 support to internal customers by troubleshooting and analyzing technical problems and applying scientific methodology to their resolution.
• To prepare detailed analysis of cloud, storage, back-up, server and database problems, carry out business and technical root cause analysis. Design and implement remedial plans.

EDUCATION:

• B.Sc. Degree in Computer Science or Engineering or Information Systems, which may include Computing Technology, Networking or Information Management.

EXPERIENCE/ TRAINING:

• A minimum of one (1) year experience in either of the following disciplines:

⮚          Implementing and supporting IT systems which involved the deployment and administration of Hyperconverged or cloud-based Infrastructure.

⮚          Developing, and implementing cloud solutions on either of these cloud environments (Vmware, AWS, Azure, Nutanix, FusionSphere)

⮚          Database management, Systems Administration, Storage, Back-up and Data Recovery management, ETL, business intelligence, big data, machine learning, advanced analytics

⮚          Web service management, API (Application programming interfaces), REST (representational state transfer), and RPC (remote procedure call), Unix, Oracle, cloud technology and DC & SDDC environment, Microsoft Active Directory.

OR

• A minimum of three (3-5) years’ people/vendor management experience in the Information Technology field supporting Cloud Infrastructure, IT Systems and Database Administration with at least one (1) of the following industry certifications:

⮚          CTDC - Certified TIA-942 Design Consultant

⮚          VMware – VMware Certified Advanced Professional (VCAP)

⮚          Azure - Azure Solutions Architect Expert

⮚          AWS – AWS Certified Solutions Architect - Professional

⮚          Fusionsphere – HCIE – Cloud Service Solutions Architect

⮚          Nutanix - Nutanix Certified Master - Multicloud Infrastructure

FUNCTIONAL COMPETENCIES:

• Cloud First Focus – Ability to adopt, implement and maintain a cloud-first approach to the overall IT solution support, design and application development in conjunction with Technology Vendors to deliver solutions that align with current and future business requirements, both internally and helping our customers make use of secure, scalable and reliable cloud solutions at a competitive price.
• Solution Design & Implementation – The specification, design, and implementation of information systems solutions (security, applications, network, database, cloud, data center etc.) to meet defined business needs either internally or commercially that are in alignment with corporate strategy, industry best practice and within constraints of cost, security, and sustainability. It spans the identification of concepts and their translation into an implementable design; planning, development, testing and the go-live of the final product or service and ensures the optimum use of current solutions, retention of compatibility with enterprise and solution architectures and avoiding solution duplication.
• IT Service Management – The ability to manage IT solutions and resources required to plan for, develop, deliver, and support IT services and products to meet the current and future needs of the business that will strengthen the company's competitive advantage. It includes the preparation for new or changed services, management of the change process and the maintenance of standards. The identification, analysis, clarification, and communication of the context of use in which solutions will operate, and of the goals of products, systems or services. Analysis and prioritization of stakeholders’ “user experience” needs and definition of required system behaviour and performance. This includes negotiation, implementation and monitoring of service level agreements, seeking continually and proactively to improve service delivery and sustainability targets.
• Digital Transformation – Ability to perform creative problem solving, partnering with vendors and using a variety of techniques to come up with innovative solutions using technology to assist with the defining or redefining of TSTT’s products and services. These include the management of all activities required to launch a new product, service, process or concept using digital tools and platforms including the ability to manage digital products as they move through the typical stages of their product lifecycle: Development and Introduction, Growth, Maturity/Stability, and Decline. Ability to identify, implement and utilize specific solutions that will deliver on TSTT’s digital value proposition.
• IT Project Mgt. – The management and delivery of projects from design, development, and implementation of IT solutions to meet identified business needs using industry best practices. This includes the ability to categorize the solution into cycles to deliver a working product within time constraints using agile principles that allows teams to respond rapidly, efficiently, and effectively to changes. Ensures the delivery of features with the greatest business value first, and having the realtime information to tightly manage cost, time, scope and quality.
• Information Security Risk Management – Working knowledge of how to safeguard the confidentiality, integrity, and availability of information and information processing facilities using defined IT security principles, controls, and best practices that are aligned with the business objectives and through security awareness.
• Asset Management – Implements asset management policy and procedures. Defines level of details to be recorded. Provides a clear asset tagging policy and methodology. Ensures that assets are managed throughout their life cycle.

CORE AND LEADERSHIP COMPETENCIES:

Organisational Awareness: Contributes to the organisation by understanding and aligning actions with the organisation's goals, core functions, needs, and values. Contributes to the organisation by actively demonstrating the alignment of activities with the organisation strategies, key initiatives, core functions, needs, and values and supporting others to do the same.

Customer Focus: Prioritises and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.

Planning and Results Orientation: Invests time in upfront planning to achieve organisational goals and objectives while meeting quality standards, following the appropriate processes, and continuously assessing results.

Creativity and Innovation: Thinks beyond the confines of traditional models to recognise opportunities and find new and better ways of doing things to be and remain an agile broadband provider. Encourages experimentation and accepts failure as a driver of innovation.

Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate sharing ideas and information. Uses tact and diplomacy to navigate demanding situations. Relays key messages by creating a compelling story targeted to specific audiences.

Strategic Leadership and Execution: Applies vision to think beyond the immediate situation and explore multiple potential paths. Invests time in planning, discovery, and reflection to drive decisions and more efficient implementation. Ensures that business goals are met by executing, monitoring, and adjusting the organizational action plan.

People Leadership: Inspires, motivates, and empowers people to achieve organizational goals. Coaches, mentors, and manages employee experience and performance through mindful preparation. Creates space for others to lead.

Managing Through Change and Uncertainty: Adjusts thinking and behaviour to resiliently face change and uses experience to fuel growth. Embraces failure as a learning opportunity for themselves and others. Enables the process of change and transition while helping others deal with the effects of change.

Relationship Building: Develops internal and external trusting, professional relationships. Purposefully develops networks to build value through collaboration.

Deadline date for applications: Friday 22nd November 2024