Client Support Specialist - Insurance (Sundays off)

We are looking for experienced and mature professionals! Come grow with the team and get Sundays off!!!

POSITION PURPOSE: We employ representatives to handle mainly inbound calls from customers on site. Outbound leads are provided by the company. Approximately 90% of calls will be inbound while 10% will be outbound calls. As a customer service representative, you are expected to receive calls and answer questions, receive complaints, make sales and or troubleshoot while provide exceptional customer service.

ESSENTIAL FUNCTIONS: 

• Answer inbound calls demonstrating product knowledge and benefits according to established department policies and procedures 
• Identify and assess customers’ needs to achieve satisfaction.  
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.  
• Conduct follow up calls to ensure resolution.  
• Keep records of customer interactions, process customer accounts and file documents.   
• Works closely with mentors, supervisors and quality analysts to provide quality service to our customers and represent our clients in an effective and efficient manner. 
• Partners with management team to meet and exceed customer’s service expectations. 
• Regular on-site attendance; strict adherence to the company’s Attendance Policy. 

COMPETENCIES: 

• Written Communication. 
• Excellent Verbal Skills 
• Interpersonal Skills. 
• Multi-tasking.
•  Adaptability.
• Consistency/Reliability