Client Support Associate Trainee (Contract)

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

“Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Group Jamaica Limited is seeking a suitable candidate to join our Group Client Support team in the capacity of:

Client Support Associate Trainee (Contract)

Respond to incoming queries in the form of calls, e-mails and chat correspondence from clients (healthcare providers, financial advisors, employer representatives and individuals).

Service outbound call campaigns while ensuring world-class client service and maximizing productivity.

Location: Kingston

As a Contact Centre Associate Trainee, you will:

• Respond to client queries through our support channels (calls, live chat portal and e-mails).
• Resolve basic types of client service inquiries including those regarding personal health information, premiums and information updates, bank and investment type queries.
• Provide excellent client service to all our clients whether internal or external.
• Identify and assess provider and client needs and take appropriate actions to satisfy those needs.
• Use technology to track, route and retrieve information.
• Locate and interpret complex information from a number of databases.
• Perform administrative tasks, including those involving client product knowledge, client-specific knowledge of plan or policy components and systems and workflow knowledge for the various lines of business.
• Perform other related duties assigned from time to time.

What do you need?

• Associate Degree in Business Administration or a Client Service-related discipline from a recognized institution.
• Client service background desired but not required.
• Minimum of two (2) years’ working experience in a client facing environment.
• Excellent communication, organizational, problem solving and decision-making skills.
• Attention to detail and quality focused.
• Able to perform multiple tasks simultaneously.
• Strong client service orientation.
• Able to build and maintain productive working relationships, be confidential, and contribute as an effective team member.
• Flexible and able to adjust quickly and react positively to change.
•  Flexibility in following a schedule provided by the Workforce Management Associate.
• Open to receiving feedback from the Leadership team and team members.
• General proficiency in the use of a PC including data entry skills and knowledge of Microsoft Word/ Excel.

 If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than December 20, 2024.

While we appreciate all applications, only shortlisted candidates will be contacted.