Client Service Executive

Client Service Executive

CLIENT SERVICE EXECUTIVE

GENERAL DUTIES AND RESPONSIBILITIES

Client Care

• Builds revenue base, established strong business relationships and increases overall awareness of TSC in the marketplace
• Interfaces with clients frequently and maintains an excellent relationship with them
• Develops strong business relationships and client trust
• Oversees and coordinates client escalated operational issues
• Manages and oversees effective dissemination of client information to operations teams
• Ensures that the instruction/feedback received from the client is disseminated
• Ensures compliance across processes
• Provides quotations and estimates to clients in a timely manner
• Meets with the client throughout the year to ensure high level of service e and that the client’s expectations are being met
• Ensures that the feedback from the clients as well as revision analysis are being disseminated to the team members and improvements monitored
• Timely flagging of issues to management

 Authorized Service Centre (ASC)

• Responsible for the ordering of warranty and non- warranty parts
• Assigns warranty parts to technicians
• Preparing, processing and updating of all ASC claims on the respective portals
• Liaises with international service centre on warranty claims
• Preparing estimates and quotations for customers
• Invoice processing through Quickbooks

Other duties

• Relieves cashier and front desk customer service representative
• Provides technical support to internal and external customers as required
• Performs other duties as required by the Operations Manager

JOB SPECIFICATIONS

Academic Qualifications & Experience:

1. Undergraduate degree in Business Administration or related discipline.

2. Has a minimum of 3 years work experience in the areas of sales and customer service

Skills/abilities/attributes:

1. Has good leadership skills
2. Good communication skills (both oral and written)
3. Has good interpersonal skills to maintain effective communication with staff at all levels, customers and other contact persons.
4. Has basic IT knowledge
5. Is able to prioritize activities, work on own initiative and stay calm under pressure
6. Is able to perceive and resolve potential or existing problems objectively and provide fast and feasible solutions to problems
7. Is highly motivated, credible and confident whilst paying attention to details
8. Proficient in the use of Microsoft Office
9. Knowledge of Quickbooks