Client Relationship Officer

Applications are invited from qualified persons for the position of Client Relationship Officer in the Employee Benefits Sales & Marketing Department.

MAJOR RESPONSIBILITIES:

• Conserving existing business by ensuring that excellent service is provided to clients.
• Responding to telephone and written queries from clients.
• To facilitate the processing of Guardian Individual Health applications through the maintenance of a positive and productive relationship with GLL Sales Advisors and Brokerage community.
• To respond promptly to direct queries in relation to the status of Guardian Individual Health applications.
• To contribute to the conservation of existing business towards the achievement of 95% retention through the delivery of efficient service and relationship building.

KNOWLEDGE AND EXPERIENCE

• A first degree in Business Administration or a related discipline from a recognised tertiary institution or equivalent professional qualifications.
• At least two (2) years’ experience in an equivalent position in a Health insurance or Marketing environment.t.
• HIA designation would be an advantage.
• Sound knowledge of the health products and services offered in the competitive market.
• Thorough knowledge of Beneficiary entitlements and the Pensions Act and Regulations.
• Excellent oral and written communication skills.
• Excellent analytical, reasoning and problem-solving skills.