Client Relationship Manager - St Lucia

The Business and Employment Centre is seeking a highly motivated Client Relationship Manager (CRM) to drive sales of ICT solutions to both new and existing customers for our client based in St. Lucia.

Key Responsibilities:

ICT Sales & Business Development

• Meet and exceed monthly sales quotas through proactive client engagement.
• Identify and pursue new business opportunities within designated sectors.
• Sell ICT solutions, including network infrastructure, managed IT services, cloud computing, cybersecurity, enterprise software, and hardware solutions.
• Develop a deep understanding of customer needs, IT challenges, and technology requirements to offer tailored solutions.
• Prepare and deliver customized sales presentations, proposals, and ROI-driven business cases.
• Leverage existing industry connections and market research to generate leads

Account Management & Customer Success

• Manage a portfolio of key accounts, ensuring a high level of customer satisfaction and retention.
• Develop and maintain strong C-level relationships with decision-makers, IT managers, and procurement teams.
• Conduct regular technology review meetings with clients to discuss upgrades, enhancements, and new solutions.
• Provide post-sale account management, ensuring smooth service delivery and issue resolution.
• Identify opportunities for upselling and cross-selling ICT services to maximize revenue.

Sales Pipeline & CRM Management

• Maintain an active sales pipeline and accurately track opportunities within the CRM system.
• Qualify leads and prioritize activities based on potential revenue impact.
• Ensure proper documentation of all sales activities, interactions, and deal stages.
• Provide weekly sales reports to management, outlining performance, pipeline status, and challenges.
• Work closely with the technical and operations teams to ensure seamless implementation of solutions.

Industry Engagement & Market Intelligence

• Stay updated on the latest trends in ICT, including cybersecurity threats, cloud adoption, networking advancements, and enterprise IT solutions.
• Attend industry conferences, workshops, and networking events to expand business relationships.
• Obtain and maintain relevant ICT sales certifications (e.g., Cisco, Microsoft, AWS, Palo Alto, Fortinet).
• Provide feedback to internal teams on market trends, competitor activities, and customer demands to help refine sales strategies.
• Attend training on key product portfolios.

Other

• Adhere to all company policies and procedures
• Perform any other duties as assigned by management

Knowledge, Skills & Competencies

• Strong understanding of enterprise IT solutions, managed services, and digital transformation, with experience in network infrastructure sales and translating technical solutions into business value.
• Proven track record in closing large IT deals, solution selling, and negotiating contracts, pricing, and SLAs.
• Excellent at building long-term relationships with key stakeholders, engaging C-suite executives, and delivering high-impact sales presentations.
• Skilled in market analysis, strategic account planning, and aligning ICT solutions with customer business goals.
• Proficient in Salesforce, HubSpot, Zoho, with strong time management, organization, and forecasting skills.

Qualifications & Work Requirements

• Bachelor’s degree in Business, IT, or a related field, or equivalent experience.
• 3–5 years experience in corporate sales within ICT, telecommunications, or enterprise technology solutions.
• Demonstrated success in meeting or exceeding sales targets in an ICT sales role.
• Certifications (Preferred but Not Required) – Cisco Sales, Microsoft Azure Fundamentals, AWS Cloud Practitioner, or other ICT-related sales accreditations.

Work Requirements

• Flexible to work extended hours as needed to meet client and business demands.
• Willing to travel for client meetings, industry events, and on-site demonstrations.
• Ability to thrive in a fast-paced, technology-driven sales environment.